Latest Firefox update cause screen shutdown

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
major
RESOLVED INCOMPLETE
10 years ago
7 years ago

People

(Reporter: Jason, Unassigned)

Tracking

2.0 Branch
x86
Windows Vista
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-07-30])

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11

I have updated firefox a few times now with the lateste version (7th Feb) and each time after installing my screen goes blank with the exception of the cursor which just keeps flashing. The problem is fixed when I unistall the latest update

Reproducible: Always

Steps to Reproduce:
1.
2.
3.
Just to exclude extension / theme problems; does the problem also happen in safe-mode?
http://kb.mozillazine.org/Safe_Mode_(Firefox)

Comment 2

10 years ago
Also, try making a new profile using profile manager: http://support.mozilla.com/kb/Managing+profiles
This bug was originally reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.6 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode
Whiteboard: [CLOSEME 2010-07-30]
Version: unspecified → 2.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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