416977 - 'Forgets' passwords when checking for new messages if Internet unavailable

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Steve]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
Build Identifier: version 2.0.0.9 (20071031)

My employer has put 'restricted' access on the internet; each user's session only lasts 2 hours, after which time the user must sign back in to the net.

Thunderbird is working flawlessly with me for gmail, yahoo, hotmail... but if it tries to check mail after the internet session has expired, but before I have logged back in, then it starts giving me 'negative vibes' messages for all of my accounts, and acts as though I have given it the wrong passwords... After I sign back in to the internet, then Thunderbird has me re-type all of my passwords.

My assumption is this: TB's logic is "Since you failed to log in successfully, then it MUST be a username/password error. Therefore, I will 'forget' your saved passwords (since they MUST be wrong), and require you to type them all in again."

Is there some way to have it remember the passwords in the event of a failed login specifically for an instance like this?

Reproducible: Always

Steps to Reproduce:
1.  Wait for proxy/firewall to expire
2.  TB checks for new messages based on the account settings (Check for new messages every...)

Actual Results:  
"Sending of password failed..."

(After logging back in to the internet, every password must be re-typed in order to check mail again)

Expected Results:  
It would be nice if TB would notice "No connection available", and still remember the passwords next time.

Comment 1

[Steve Simms]

It would be helpful to know how your employer treats connections when the session has timed out.  Could you make a log, edit out any sensitive information, and attach it to this bug, please?

Instructions are here:
https://wiki.mozilla.org/MailNews:Logging

I'm wondering if the connection is timing out, or if something on their server is accepting the connection, but not letting it authenticate.

Comment 2

[Steve Simms]

No response in three weeks, so resolving as incomplete.  Please reopen if you're still having this problem and can provide a log.