417165 - After updating to newest version of Firefox the bookmarks toolbar has disappeared

Status: RESOLVED INCOMPLETE

(Firefox :: Toolbars and Customization, defect)

Description

[Alan Welch]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12

As I said in the above summary, I can no longer see the bookmarks toolbar. This happened after the upgrade to the newest version of Firefox. I tried to get rid of 
this version believing I would just re-download and things would be all right.It 
didn't work. Still no toolbar. Another issue is that I am now unable to download any add-ons.I love Firefox because I have always been able to stumble through and correct whatever problem I have had. But I have apparently met my Waterloo.

Reproducible: Always

Steps to Reproduce:
1.
2.
3.                     THESE PROBLEMS HAPPEN
Actual Results:  


                       EVERY TIME WITH NO

Expected Results:  


                       EFFORT ON MY PART

Comment 1

[[:Cww]]

View>Toolbars>Bookmarks.

Comment 2

[[:Cww]]

Bugzilla is really not the best place to ask for technical support, it is a tracking system for actual bugs in various Mozilla products.  If the problem only happens on your computer or with a particular website, you should look into technical support resources. A number of resources are available for Firefox at: http://support.mozilla.com/kb/ .  In particular, you can get help with your question by searching the Knowledge base, or asking on our forums: http://support.mozilla.com/forum or using the newsgroup: mozilla.support.firefox or using the #firefox IRC chat room: irc://irc.mozilla.org/firefox

Since bugzilla is here to help developers improve the product, basic troubleshooting can be really helpful even if this really is a bug.  The person working with you can help confirm the issue and help in writing a much more descriptive and helpful bug report so developers can more easily make the fix.

Comment 3

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.