417207 - Crash [@ ntdll.dll] on open of new window - using menu and as well using the ctrl N keyboard shortcut

Status: VERIFIED DUPLICATE of bug 413046

(Firefox :: Menus, defect)

Description

[Santosh kharolkar]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 2.0.50727)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12

firefox crashed when I open new window, Crash on open of new window - using menu and as well  using the ctrl N keyboard shortcut

Reproducible: Always

Steps to Reproduce:
1. press CTRL N

Or as well  
1. select file - new window
3.
Actual Results:  
crash

Expected Results:  
new window

new window should have opened

Comment 1

[Martijn Wargers (dead)]

Santosh, does the Talkback Agent come up, could you perhaps give a Talkback ID of the crash?
http://support.mozilla.com/kb/Quality+Feedback+Agent

Comment 2

[Matthias Versen [:Matti]]

And do you also get this crash if you run firefox in the firefox safemode ?
http://kb.mozillazine.org/Safe_mode

Comment 3

[Santosh kharolkar]

- Problem does not appear in Safe mode.
- The talk back agent does not come up now. Though I can see that it is installed.

Comment 4

[Santosh kharolkar]

I could get the agent incident ids. TB41401640H, TB41401638W. Hope that helps.

Comment 5

[Santosh kharolkar]

TB41436592M

Comment 6

[Matthias Versen [:Matti]]

hmm, the Talkback Ids are reporting the same useless stack. It seems something outside of Firefox is causing the crash.

>- Problem does not appear in Safe mode.
That's great. The Safemode is just Firefox without addons.
Can you please disable each installed addon one by one to find the broken addon ?

Comment 7

[Martijn Wargers (dead)]

Hmm, yes, unfortunately the talkback data doesn't really show anything useful:
TB41436592M
ntdll.dll + 0x43345 (0x7c943345)
USER32.dll + 0x884a (0x7e41884a)
USER32.dll + 0x89bd (0x7e4189bd)
USER32.dll + 0x8a00 (0x7e418a00)
nsAppShell::Run  [mozilla/widget/src/windows/nsAppShell.cpp, line 159]
nsAppStartup::Run  [mozilla/toolkit/components/startup/src/nsAppStartup.cpp, line 152]
main  [mozilla/browser/app/nsBrowserApp.cpp, line 61]
kernel32.dll + 0x16fd7 (0x7c816fd7)

Which extensions do you have installed?
Could you disable them one by one to see which one is causing this crash?

Comment 8

[Santosh kharolkar]

Thinkvantage Password manager 2.0 causes the crash.

Comment 9

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Santosh, in which way? I would be interested in how the password manager of a Thinkpad can crash Firefox. Do you have steps to reproduce? Currently its a question if this bug is valid or not.

Comment 10

[Matthias Versen [:Matti]]

thanks, marking as dupe, please read bug 413046

Comment 11

[Santosh kharolkar]

The plugin xpi fix is available at http://forum.thinkpads.com/viewtopic.php?p=387512

Comment 12

[dale]

This bug has been around for along time in ver 2.0x.  It is most prevalent if the download manager is downloading files and you change to a new window to browse.  I would suggest programming a module to send an error report with specifics of the crash.  The extensions installed are down them all, flash block, image zoom, switch proxy, & tor button, otherwise I think it is as out of the box.