418481 - Spreadfirefox is down

Status: RESOLVED FIXED

(Websites Graveyard :: spreadfirefox.com, defect)

Description

[Alix Franquet [:alix]]

Attachment: spreadfirefox error

Spreadfirefox is down very frequently (several times/week).

Attached is the error message that users see.

Comment 1

[Paul Booker]

Would you please investigate if these problems are server based.

The local installation of the site that i have on my local machine does not have any problems with serving up pages , ever

When the site went down the several days ago and i raised a ticket i was advised
that the problem was attributed to a load balancing issue that had arisen if my memory serves me correctly .

If you could look into this it would be much appreciated, thanks

One other thing that may help, the page that is served up when spreadfirefox goes down is not attributed to the spreadfirefox installation that is currently in our subversion/database so it looks as though were losing the site every now and again and a page is being delivered from a proxy server/cache.

Hopefully you will find the problem is one of server configuration somewhere .


Regards Paul

Comment 2

[Jeremy Orem [:oremj]]

That error message is being served by Drupal.  In what conditions would Srupal be serving up that error?

Comment 3

[Paul Booker]

"That error message is being served by Drupal."

Would you please show us from where , thanks

"In what conditions would Srupal be serving up that error?"

This content does not appear to be in the drupal code or the database so i can't
see how it could.

Comment 4

[Paul Booker]

My guess here is that the one server goes down with spreadfirefox.com  resulting in the other load balancer serving this page or a proxy/cache in front of the spreadfirefox web server(s) is serving  this page  

Comment 5

[Jeremy Orem [:oremj]]

Changed the nagios monitor to look for a string that is only on the real site and not the error page.  Matthew, why would the VIP be dying?

Comment 6

[Jeremy Orem [:oremj]]

Haven't seen any alerts since the nagios change.  Closing bug since we now have appropriate monitors.

Comment 7

[Paul Booker]

Thanks Jeremy ,

Your a 22 carot diamond !! 

Comment 8

[Alix Franquet [:alix]]

Site was down again a few minutes ago - was anyone able to track down what happened so it can be prevented? 

Thanks!

Comment 9

[Paul Booker]

Ill see what i can find out Alix . 

Comment 10

[Jeremy Orem [:oremj]]

Mrz: Comment #5.  Why would the NS be disabling mrapp5* so often?

Comment 11

[matthew zeier [:mrz]]

(In reply to comment #10)
> Mrz: Comment #5.  Why would the NS be disabling mrapp5* so often?

Probably related to the http/swap issues - it's probably failing healt checks.  

Next time it happens, check the service on the Netscaler to see why it failed the health check.

Comment 12

[Jeremy Orem [:oremj]]

Haven't seen this happen in a while.