Closed
Bug 418780
Opened 16 years ago
Closed 16 years ago
RealPlayer 11 plugin crashes Firefox
Categories
(Plugins Graveyard :: RealPlayer (Real), defect)
Tracking
(Not tracked)
VERIFIED
DUPLICATE
of bug 328675
People
(Reporter: fehe, Unassigned)
References
()
Details
(Keywords: crash)
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b4pre) Gecko/2008022005 Minefield/3.0b4pre Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b4pre) Gecko/2008022005 Minefield/3.0b4pre Firefox crashes when interacting with RealPlayer 11 plugin controls on www.christianbook.com Reproducible: Always Steps to Reproduce: 1. Install latest RealPlayer 11 2. Make sure that the plugins are installed in the Firefox Fx 3 plugin directory (might have to copy them over if you have Fx 2 installed) 3. Launch Fx 3 and visit the indicated URL 4. You will see a table with a list of songs on the album. Click "Play All" 5. A popup should appear with media player options. Choose the RealPlayer option. 6. While the song is playing, try clicking and unclicking the pause button, right-clicking the controls, and also moving the slider. One or more of these operations should result in a crash. This happens with other albums I have tried on the site. Actual Results: Firefox crashes Expected Results: Shouldn't crash
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Comment 1•16 years ago
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Please provide a breakpad crash id from about:crashes .
(In reply to comment #1) > Please provide a breakpad crash id from about:crashes . > I've just submitted 3. Here are the IDs: bp-77eba33a-e062-11dc-9ff5-001a4bd46e84 bp-33aa96cf-e062-11dc-b349-001a4bd43ef6 bp-02052163-e062-11dc-a962-001a4bd46e84 NOTE: Crashing also occurs in safemode.
fwiw, safe mode doesn't disable plugins. Signature gdi32.dll@0xe20d UUID 02052163-e062-11dc-a962-001a4bd46e84 Time 2008-02-21 01:46:11-08:00 Uptime 0 Product Firefox Version 3.0b4pre Build ID 2008022005 OS Windows NT OS Version 5.1.2600 Service Pack 2 CPU x86 CPU Info GenuineIntel family 6 model 8 stepping 6 Crash Reason EXCEPTION_STACK_OVERFLOW Crash Address 0x77f1e20d Comments Crashing Thread Frame Signature Source 0 gdi32.dll@0xe20d 1 gdi32.dll@0xe1e2 2 gdi32.dll@0xe21a 3 ReleaseDC 4 embd3260.dll@0xf0a7 5 pngu3267.dll@0x1828a 6 pngu3267.dll@0x8d67 7 @0x602db is odd, it claims to be stack overflow but the report is shorter. UUID 33aa96cf-e062-11dc-b349-001a4bd43ef6 is the same as: Signature embd3260.dll@0x10ab UUID 77eba33a-e062-11dc-9ff5-001a4bd46e84 Time 2008-02-21 01:50:21-08:00 Uptime 0 Product Firefox Version 3.0b4pre Build ID 2008022005 OS Windows NT OS Version 5.1.2600 Service Pack 2 CPU x86 CPU Info GenuineIntel family 6 model 8 stepping 6 Crash Reason EXCEPTION_STACK_OVERFLOW Crash Address 0x63a310ab Comments Crashing Thread Frame Signature Source 0 embd3260.dll@0x10ab 1 pngu3267.dll@0x9f9c 2 pngu3267.dll@0x5ebd 3 InternalCallWinProc 4 UserCallWinProcCheckWow 5 CallWindowProcAorW 6 CallWindowProcA 7 PluginWndProc mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:324 8 InternalCallWinProc 9 UserCallWinProcCheckWow 10 CallWindowProcAorW 11 CallWindowProcA 12 pngu3267.dll@0x8ca0 13 pngu3267.dll@0x9fb0 14 pngu3267.dll@0x5ebd 15 InternalCallWinProc 16 UserCallWinProcCheckWow 17 CallWindowProcAorW 18 CallWindowProcA 19 PluginWndProc mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:324 20 InternalCallWinProc 21 UserCallWinProcCheckWow 22 CallWindowProcAorW 23 CallWindowProcA 24 pngu3267.dll@0x8ca0 25 pngu3267.dll@0x9fb0 26 pngu3267.dll@0x5ebd 27 InternalCallWinProc 28 UserCallWinProcCheckWow 29 CallWindowProcAorW 30 CallWindowProcA ... 17659 PluginWndProc mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:324 17660 InternalCallWinProc 17661 UserCallWinProcCheckWow 17662 CallWindowProcAorW 17663 CallWindowProcA 17664 pngu3267.dll@0x8ca0 17665 pngu3267.dll@0x9fb0 17666 pngu3267.dll@0x5ebd 17667 InternalCallWinProc 17668 UserCallWinProcCheckWow 17669 CallWindowProcAorW 17670 CallWindowProcA 17671 PluginWndProc mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:324 17672 InternalCallWinProc 17673 UserCallWinProcCheckWow 17674 CallWindowProcAorW 17675 CallWindowProcA 17676 pngu3267.dll@0x8ca0 17677 pngu3267.dll@0x9fb0 17678 pngu3267.dll@0x5ebd 17679 InternalCallWinProc 17680 UserCallWinProcCheckWow 17681 CallWindowProcAorW 17682 CallWindowProcA 17683 PluginWndProc mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:324 17684 InternalCallWinProc 17685 UserCallWinProcCheckWow 17686 DispatchClientMessage 17687 __fnDWORD 17688 KiUserCallbackDispatcher 17689 nsDelayedPopupsEnabledEvent::Run() mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:199 17690 TestWindowProcess 17691 nsEventStateManager::SendFocusBlur(nsPresContext*, nsIContent*, int) mozilla/content/events/src/nsEventStateManager.cpp:4665 17692 nsEventStateManager::SetContentState(nsIContent*, int) mozilla/content/events/src/nsEventStateManager.cpp:4243 17693 nsGenericElement::SetFocus(nsPresContext*) mozilla/content/base/src/nsGenericElement.cpp:2589 17694 nsObjectFrame::HandleEvent(nsPresContext*, nsGUIEvent*, nsEventStatus*) mozilla/layout/generic/nsObjectFrame.cpp:1435 17695 nsPresShellEventCB::HandleEvent(nsEventChainPostVisitor&) mozilla/layout/base/nsPresShell.cpp:1220 17696 nsEventTargetChainItem::HandleEventTargetChain(nsEventChainPostVisitor&, unsigned int, nsDispatchingCallback*) mozilla/content/events/src/nsEventDispatcher.cpp:309 17697 nsEventDispatcher::Dispatch(nsISupports*, nsPresContext*, nsEvent*, nsIDOMEvent*, nsEventStatus*, nsDispatchingCallback*) mozilla/content/events/src/nsEventDispatcher.cpp:479 17698 PresShell::HandleEventInternal(nsEvent*, nsIView*, nsEventStatus*) mozilla/layout/base/nsPresShell.cpp:5871 17699 PresShell::HandleEvent(nsIView*, nsGUIEvent*, nsEventStatus*) mozilla/layout/base/nsPresShell.cpp:5660 17700 nsViewManager::HandleEvent(nsView*, nsPoint, nsGUIEvent*, int) mozilla/view/src/nsViewManager.cpp:1380 17701 nsViewManager::DispatchEvent(nsGUIEvent*, nsEventStatus*) mozilla/view/src/nsViewManager.cpp:1335 17702 HandleEvent mozilla/view/src/nsView.cpp:168 17703 nsWindow::DispatchEvent(nsGUIEvent*, nsEventStatus&) mozilla/widget/src/windows/nsWindow.cpp:1052 17704 PluginWndProc mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:312 17705 InternalCallWinProc 17706 UserCallWinProcCheckWow 17707 DispatchClientMessage 17708 __fnDWORD 17709 KiUserCallbackDispatcher 17710 nsDelayedPopupsEnabledEvent::Run() mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:199 17711 TestWindowProcess 17712 RealDefWindowProcA 17713 DefWindowProcA 17714 InternalCallWinProc 17715 UserCallWinProcCheckWow 17716 CallWindowProcAorW 17717 CallWindowProcA 17718 pngu3267.dll@0x8ca0 17719 pngu3267.dll@0x9fb0 17720 pngu3267.dll@0x5ebd 17721 InternalCallWinProc 17722 UserCallWinProcCheckWow 17723 DispatchClientMessage 17724 __fnDWORD 17725 KiUserCallbackDispatcher 17726 pngu3267.dll@0x5f01 17727 RealDefWindowProcW 17728 DefWindowProcW 17729 comctl32.dll@0x29953 17730 InternalCallWinProc 17731 UserCallWinProcCheckWow 17732 CallWindowProcAorW 17733 CallWindowProcA 17734 pngu3267.dll@0x8ca0 17735 pngu3267.dll@0x9fb0 17736 pngu3267.dll@0x5ebd 17737 InternalCallWinProc 17738 UserCallWinProcCheckWow 17739 DispatchClientMessage 17740 __fnDWORD 17741 KiUserCallbackDispatcher 17742 pngu3267.dll@0x5f01 17743 NtUserPeekMessage 17744 nsAppShell::ProcessNextNativeEvent(int) mozilla/widget/src/windows/nsAppShell.cpp:142 17745 nsBaseAppShell::DoProcessNextNativeEvent(int) mozilla/widget/src/xpwidgets/nsBaseAppShell.cpp:137 17746 nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, int, unsigned int) mozilla/widget/src/xpwidgets/nsBaseAppShell.cpp:247 17747 nsThread::ProcessNextEvent(int, int*) mozilla/xpcom/threads/nsThread.cpp:497 17748 NS_ProcessNextEvent_P(nsIThread*, int) nsThreadUtils.cpp:227 17749 nsBaseAppShell::Run() mozilla/widget/src/xpwidgets/nsBaseAppShell.cpp:154 17750 nsAppStartup::Run() mozilla/toolkit/components/startup/src/nsAppStartup.cpp:181 17751 PR_GetEnv 17752 NS_internal_main(int, char**) mozilla/browser/app/nsBrowserApp.cpp:158 17753 wmain mozilla/toolkit/xre/nsWindowsWMain.cpp:87 17754 __tmainCRTStartup crtexe.c:591 17755 BaseProcessStart Filename Version Debug Identifier Debug Filename pngu3267.dll 6.7.1.45 16B4F774A3834F3CB8D952C37D82C80A83 pngui.pdb embd3260.dll 6.0.13.45 5600A743999E47C397F3FE3F94D8C5C628 embedgui.pdb
Severity: normal → critical
Component: General → Plug-ins
Keywords: crash
Product: Firefox → Core
QA Contact: general → plugins
Here's a crash from http://news.bbc.co.uk/player/nol/newsid_7250000/newsid_7256100/7256146.stm?bw=bb&mp=rm&asb=1&news=1&ms3=52&ms_javascript=false&bbcws=2 bp-66390040-e06b-11dc-a7af-001a4bd43ed6
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Comment 5•16 years ago
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Not able to repro this using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b4pre) Gecko/2008022104 Minefield/3.0b4pre and Real Player 11. I visited the site in the URL and followed the steps in Comment 0.
(In reply to comment #5) > Not able to repro this using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; > rv:1.9b4pre) Gecko/2008022104 Minefield/3.0b4pre and Real Player 11. I visited > the site in the URL and followed the steps in Comment 0. > Strange. Seems to not like something about my profile -- even in safemode. If I use a new profile, I can't get it to crash. I've tried different settings, but I'm not yet sure what the magic combo is. Meanwhile, here are some additional breakpad ids: bp-9650ecd4-e0b1-11dc-a2f0-001a4bd43e5c bp-64a70366-e0b2-11dc-bca5-001a4bd43e5c bp-1966c957-e0b3-11dc-9aa8-001a4bd43ed6 bp-40af2294-e0b3-11dc-8c5a-001a4bd43ef6 bp-77200e38-e0b3-11dc-826e-001a4bd43ef6 bp-9ffd8830-e0b3-11dc-a5fc-001a4bd46e84
This bug appears to occur only if Adblock Plus 0.7.5.3 is also present. The following are steps to reproduce the bug using a clean profile. Please follow the steps precisely: 1. Install RealPlayer 11 and make sure the plugin files are in the Fx 3 plugin folder 2. Create a new Fx profile for testing 3. Launch Fx 3 using the testing profile. Leave the initial two Fx tabs open. 4. In Tools --> Options..., set Fx to "Show my windows and tabs from last time" 5. Install Adblock Plus 0.7.5.3 and restart the browser 6. Click "Cancel" on the "Welcome to Adblock Plus" dialog 7. Open a new tab and visit the URL in this bug. You should now have 1 window and 3 tabs open (all loaded with web content). 8. On the tab where you've loaded the referenced URL, you will see a table with a list of songs on the album. Click "Play All" 9. A pop-up should appear with media player options. Choose the RealPlayer option. 10. While the song is playing, try clicking and unclicking the pause button, right-clicking the controls, and also moving the slider. If all the conditions have been met, a crash should have occurred. Nevertheless, it is the combination of RealPlayer 11 and Adblock Plus 0.7.5.3 that is the problem. I can confirm this even with my regular profile, as disabling only Adblock Plus eliminates the crashing. Otherwise, I have no other stability issues. The strange thing is that the crashing is reproducible in safemode (using my regular profile) - even though extensions are supposed to be disabled in safemode.
Seems like the check-in for Bug 328675 has fixed this issue. If I don't run into this again by the weekend, I will change it to WORKSFORME.
Um... I can now confirm that the issue is indeed resolved since the Bug 328675 check-in. No need keeping this open anymore, so I'm resolving.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
Verified dup
Status: RESOLVED → VERIFIED
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Comment 12•16 years ago
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I'm not certain what to do so that Real Player can work on Firefox 3. Can someone PLEASE send me an e-mail at melen01@hotmail.com and tell what EXACTLY has to be done. I would really appreciate it. Thanks
Component: Plug-ins → RealPlayer (Real)
Product: Core → Plugins
QA Contact: plugins → real-player
Version: Trunk → 11.x
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Assignee | |
Updated•8 years ago
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Product: Plugins → Plugins Graveyard
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Description
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