419062 - Mail from myspace locks Thunderbird until message is deleted from server

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: POP, defect)

Description

[u88484]

I finally figured this out after about 5 months.  Whenever an email is received from myspace, Thunderbird locks up and has to be killed via task manager.  Every restart after which produces the exact same problem.  The only way to get Thunderbird to work again is to delete the email from the server, in my case yahoo mail.

After the email is delete from the server, Thunderbird continues to work and the email still downloads.  Running Thunderbird even when it is hung and deleteing the email from yahoo, Thunderbird unhangs and starts working almost instantly.

Comment 1

[Wayne Mery (:wsmwk)]

version?
pls attach message to bug or email it

Comment 2

[u88484]

Thunderbird locks up so I can't get the message, or are you talking about just copy and pasting the text from yahoo mail?

Comment 3

[Wayne Mery (:wsmwk)]

if you can delete it then you should be able to download it to a file.
turn off preview, F8.
right click the message
"save as" <file>
attach <file> to this bug.

does it also fail in thunderbird 2? if it does, please change version back to unspec.

Comment 4

[u88484]

I can only delete it after logging into yahoo mail (mail.yahoo.com).  I don't have preview on anyways.  Ahh hold on, I forgot if I delete it from the server then thunderbird still shows the message so I can save it then.  Let me send a comment to myself and I'll attach the message in a few minutes.

Comment 5

[u88484]

Attachment: Guilty mail

Here is an email that hangs thunderbird.

Comment 6

[Wayne Mery (:wsmwk)]

opens OK with version 3.0a1pre (2008011304).
can you open it also, if saved first as a file?

Comment 7

[u88484]

I'm using 2008022610 but like I said in comment one, this started at least five months ago.

When I tried to open the saved email by File->Open Saved Message..., selecting the file and clicking 'Open'. Nothing happens and this appears in the error console as soon as I click 'Open'

Error: uncaught exception: [Exception... "Cannot modify properties of a WrappedNative"  nsresult: "0x80570034 (NS_ERROR_XPC_CANT_MODIFY_PROP_ON_WN)"  location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: MsgOpenFromFile :: line 1691"  data: no]

Comment 8

[u88484]

Should have tried this first before posting last reply.  Right clicking on the email->open with and finding thunderbird and opening the email works ok though and no errors in the console.

The issue lies when downloading the email from the yahoo server, it is like it hangs trying to tell yahoo that thunderbird has received this email and move onto the next because once I delete it from yahoo, thunderbird unlocks and continues downloading emails.  I'm using Pop3 and have it to delete from server upon receipt.

Comment 9

[Magnus Melin [:mkmelin]]

A pop3 protocol log might be useful:
<http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop>

Comment 10

[u88484]

Attachment: Log when thunderbird hung

This is the log when I ran the batch file, thunderbird started, attempted to download the email and hung, killed Thunderbird via task manager then copied the log as attached.

Comment 11

[u88484]

Attachment: Log after deleting guily email from mail.yahoo.com

This is the log when I after deleting the email from mail.yahoo.com, started thunderbird, no hang and email showed up and downloaded in thunderbird.

Comment 12

[Nicolas R]

i have a similar problem, not from yahoo.com, but from a local server, when i get the mail and "scroll" the panet it hangs thunderbird using a lot of procesor time for a few minutes (2-10 depending on luck).

this happened on a specific email, which after examining the server was somehow malformed having a FROM field in the mail header being really long and with a lot of weird characters. The rest of the email was normal and short.

the solution was to delete the message from the server with outlook, with didnt had the same problem, probably a filter to sanatize the string is not working too good.

 here it is the string (trimed cos it was more then 65k chars)that hangs it up:

From: "Burl ªÆÊ溎ZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:ÚnzÎ.ºŽZîúNš®:Únz" <[e-mail]>

Comment 13

[Magnus Melin [:mkmelin]]

Please don't set the Target milestone unless you intend to work on the bug.

Comment 14

[Magnus Melin [:mkmelin]]

Comment on attachment 306551 [details]
Log when thunderbird hung

The "RECV: (null)" looks a bit suspicious...

Comment 15

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Moving from wanted‑thunderbird3.0a1? flag to wanted‑thunderbird3.0a2? flag since code for Thunderbird 3 Alpha 1 has been frozen.

Comment 16

[jose ibarra]

(In reply to comment #3)
> if you can delete it then you should be able to download it to a file.
> turn off preview, F8.
> right click the message
> "save as" <file>
> attach <file> to this bug.
> does it also fail in thunderbird 2? if it does, please change version back to
> unspec.

Comment 17

[David Ascher (:davida)]

Until we have STR that indicate a clear problem with trunk, I'd like to keep this off the blocking list.

Comment 18

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #5)
> Guilty mail

Same case as Bug 337903 and Bug 434091.
> content-type: text/plain; charset=utf-8
> content-transfer-encoding: base64

(In reply to comment #14)
> The "RECV: (null)" looks a bit suspicious...

Same case as Bug 337903 and Bug 434091, no "RECV: (null)" log after log for "RECV: ."(== final .[CRLF] from POP3 server). 

Further analysis has been done by Bug 434091, and culprit of Bug 434091 is found to be Bug 411988.

Comment 19

[WADA:World Anti-bad-Duping Agency]

To Kurt Schultz(bug opener):

Same question as Bug 434091 Comment #10.
Your "locks"(bug summary) or "hang"(Keywords:) is "CPU 100% == loop, then unresponsive"?

Comment 20

[u88484]

(In reply to comment #17)
> Until we have STR that indicate a clear problem with trunk, I'd like to keep
> this off the blocking list.

1) Have a yahoo mail plus account (payed account so you can use pop3)
2) Have a myspace account
3) Have thunderbird installed and have it receive mail from aforementioned yahoo account
4) Get someone to send you a message from myspace so that myspace will send you an email
5) As thunderbird is downloading this email thunderbird will not respond and appears to not close the connection with yahoo.  Sorry I can't remember now if it is CPU 100% or not but I'm almost certain it is.
6) Kill thunderbird via CTRL+ALT+DELETE
7) Log into said yahoo account and see that the myspace email is still present (and any email older that that email is still there but all newer than it were successfully downloaded...might be the other way around though but either way it stops on the myspace email)
8) start thunderbird and see that it does not respond again while it is checking again for new emails
9) close thunderbird
10) delete the myspace email from yahoo
9) start thunderbird again and see that the reset of the email downloads without issue and the myspace email is also there

See comment 10 and comment 11 for logs

Comment 21

[WADA:World Anti-bad-Duping Agency]

It's still not unclear whether this bug is same problem as Bug 434091(i.e. DUP of Bug 411988) or not. (TCP/IP level log is required to say so.) 
But, if it's assumed that this bug is same as Bug 434091, all phenomena described by bug opener can be clearly explained.
Setting dependency to Bug 434091 and Bug 411988, instead of duping to one of these bugs, for ease of tracking.

Comment 22

[Wayne Mery (:wsmwk)]

Kurt, is problem gone now that bug 411988 is fixed?

Comment 23

[u88484]

(In reply to comment #22)
> Kurt, is problem gone now that bug 411988 is fixed?

Sorry, I missed responding this this comment earlier.  I'm really not sure.  I haven't used thunderbird since middle at 2008 since I switched to gmail and got a blackberry.

Comment 24

[Wayne Mery (:wsmwk)]

magnus, wada, do you think we still have a problem that isn't covered in other bugs, and if so, is there enough here to make this actionable?  (primarily comment 5, comment 10)

Comment 25

[Magnus Melin [:mkmelin]]

Doesn't seem like we have enough to go on here. ->INCOMPLETE