421541 - Crash in RealPlayer's nppl3260.dll

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: RealPlayer (Real), defect)

Description

[John King]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Maxthon; .NET CLR 1.1.4322; .NET CLR 2.0.50727; Alexa Toolbar; FDM)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12

click on Experience It on the give website and FF crashes with the messages available in the attachment

Reproducible: Always

Steps to Reproduce:
1. open the linkhttp://www.sun.com/servers/netra/t5220/gallery/index.xml?t=3&p=1&s=1
2. click experience it
3. ff crashes
Actual Results:  
ff crashes with the standar drWatson window

Expected Results:  
open the Experience it window

Comment 1

[John King]

Attachment: the drWatson screen

Comment 2

[John King]

Attachment: the drWatson screen

Comment 3

[Matthias Versen [:Matti]]

Your installed Realplayer plugin crashed.
Which Version of the realplayer plugin do you have installed 
Please provide a Talkback crash id:
http://kb.mozillazine.org/Talkback

Comment 4

[John King]

I have no realplayer installed

Comment 5

[Matthias Versen [:Matti]]

nppl3260.dll is in your drwatson screen and that is the Realplayer.
just type "about:plugins" as URl and you will see that Firefox found the Realplayer on your system.

Comment 6

[John King]

Ok, here you go. In fact realplayer is not listed at installed programms.

RealJukebox NS Plugin

    File name: nprjplug.dll
    RealJukebox Netscape Plugin

MIME Type 	Description 	Suffixes 	Enabled
none 	RealJukebox NS Plugin File 	none 	Yes
RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

    File name: nppl3260.dll
    RealPlayer(tm) LiveConnect-Enabled Plug-In

MIME Type 	Description 	Suffixes 	Enabled
audio/x-pn-realaudio-plugin 	RealPlayer(tm) as Plug-in 	rpm 	Yes
RealPlayer Version Plugin

    File name: nprpjplug.dll
    6.0.11.2806

MIME Type 	Description 	Suffixes 	Enabled
application/vnd.rn-realplayer-javascript 	RealPlayer Version Plugin 	rpj 	Yes

Comment 7

[John King]

So should I remove the nppl3260.dll file from the plugin folder?

Comment 8

[Matthias Versen [:Matti]]

This would stop the crash but the cause can be the realplayer plugin itself or in some cases also Firefox.
We can't do anything without stack trace from a talkback id.

Comment 9

[Wayne Mery (:wsmwk)]

do you still see this problem using most recent version of firefox (3.5, 3.6 or trunk build) and latest version of plugin software?

Comment 10

[Ed Morley [:emorley]]

Closing since now after whiteboard closeme date and no reply to last comment.

Please reopen/comment with further info, if you still see this issue with Firefox 3.6.13 or later with a clean profile and the latest version of the realplayer plugin.

If you wish, you can also try to reproduce in Firefox 4 Beta 8 or later, since it is possible the issue has already been fixed in Firefox 4:
http://www.mozilla.com/en-US/firefox/all-beta.html