422989 - Download error-228 when trying to install the qa companion

Status: VERIFIED FIXED

(addons.mozilla.org Graveyard :: Administration, defect)

Description

[Carsten Book [:Tomcat]]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5pre) Gecko/2008031418 Minefield/3.0b5pre ID:2008031418

Minefield could not install the file at https://addons.mozilla.org/en-US/firefox/downloads/file/25125/mozilla_qa_companion-0.1.10-fx.xpi because: Download error-228

when trying to install the QA Extension from https://addons.mozilla.org/en-US/firefox/addon/5428

Comment 1

[Jay Patel [:jay]]

Confirmed... I see the same error trying to install from AMO.

Polvi:  Is this normal for a newly approved addon?  Does it take some time for the releases.m.o server to sync up with files linked from AMO?

Comment 2

[Jay Patel [:jay]]

cc'ing Justin in case this is an IT thing.  

We need an owner for this and understand the issue so we can fix it ASAP.  The Mozilla QA team wanted to announce the release on Monday through a number of channels, so it'll be nice to have the QAC download working. :-)

Comment 3

[Alex Polvi]

i'll take and loop in justin if needed.

Comment 4

[Jay Patel [:jay]]

Thanks Polvi,

Let me know if this is due to something I did... I can resubmit a new .xpi if required.  I'll be available all weekend and will be checking bugmail, in case you have time to look over the weekend.

- Jay

Comment 5

[Jay Patel [:jay]]

I resubmitted the 0.1.10 .xpi and was able to successfully install.  However, I tried to delete the old 0.1.10 version file first, but now there is an "incomplete" entry there.  Any way to get rid of that? 

I am going to test update from 0.1.9 and then mark this fixed if that works.

Comment 6

[Jay Patel [:jay]]

I take that back, I am only able to successfully install if I am logged in at AMO.  If I just visit the site, I continue to fail trying to install or update.

Polvi:  What's going on here?

Comment 7

[Alex Polvi]

ok, now i'm seeing file hash errors... going to give it a few and see if it fixes itself once the mirrors are in sync.

Comment 8

[Alex Polvi]

seems fixed, please confirm.

Comment 9

[Carsten Book [:Tomcat]]

(In reply to comment #8)
> seems fixed, please confirm.
> 

fixed for me, thanks jay and polvi

Comment 10

[Jay Patel [:jay]]

Yeah, marking v.fixed since downloading works.

Polvi:  Just one question - if I install version 0.1.9 from the Sandbox and then check for updates, I should be able to apply that update, right?  I ask because I tried that and I was getting an -228 error for the QAC and Metrics Collector addons... is the another mirror issue?

Comment 11

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Sandboxed get updates if the newer version is public. If it is also sandboxed, no update is available. Syncing with the mirrors can take up to 3 hours.

Comment 12

[Alex Polvi]

(In reply to comment #10)
> Polvi:  Just one question - if I install version 0.1.9 from the Sandbox and
> then check for updates, I should be able to apply that update, right?  I ask
> because I tried that and I was getting an -228 error for the QAC and Metrics
> Collector addons... is the another mirror issue?

Moving that issue to https://bugzilla.mozilla.org/show_bug.cgi?id=422562#c3