Yahoo chat will not load when logged into yahoo email but will in Seamonkey




10 years ago
8 years ago


(Reporter: skybird182, Unassigned)


2.0 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [CLOSEME 2010-07-30])



10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20080201 SeaMonkey/1.1.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20080201 Firefox/

When I log into my Yahoo email the Yahoo Chat will not load. It just hangs and says "0 contacts online." When I use the latest version of Seamonkey it loads instantly and accurately showing all of the Yahoo addressees that are currently logged on.

Reproducible: Always

Steps to Reproduce:
1.Create a Yahoo email account with other Yahoo email addresses in your contacts.
2. Look at the top of the page and it will say near the sign on "loading chat."
3. It will fail.
4. Go to Seamonkey and do the above. It will load instantly.
Actual Results:  
The chat function in Firefox did not load but did in SeaMonkey.

Expected Results:  
Firefox should be able to load chat inside Yahoo email.
Does it work in the Firefox safemode ?

Comment 2

9 years ago
I'm having the same issue. I am using Firefox 3.0.12 and Yahoo Mail Classic (not new Beta version). When I log into my Yahoo email account, the "Chat and Mobile Text" tries to load and cannot. Instead it continually says "loading..." and prevents me from getting into my email Inbox to read my email or to compose email. I've noticed that when I close Firefox and reopen, I am then able to then log into my Yahoo Mail account and the "Chat and Mobile Text" loads normally, allowing me to access my Inbox and compose new email. I've also noticed that, during the times the "Chat and Mobile Text" does not load in Yahoo Mail, the "News" and "World" tabs on also do not function (and vise versa. I know that when I cannot access these tabs on that my Yahoo email account will not work properly either). Again, when I close Firefox and reopen, the tabs begin working properly. Lastly, I also use a Zimbra email account and I've noticed that the personal folders I've set up in my Inbox do not appear at times (and this occurs concurrently with the problems I've listed above) and that closing and reopening Firefox also corrects this problem. I've not tried Firefox in safemode to see if this solves these issues, however.
Reporter, are you still seeing this issue with Firefox 3.6.x or later in safe mode? If not, please close. These links can help you in your testing.
Whiteboard: [CLOSEME 2010-07-30]
Version: unspecified → 2.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile ( If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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