Closed
Bug 425369
Opened 17 years ago
Closed 17 years ago
Firefox. Update 2.0.0.13 Error Message Download Failed, Update File corrupt.
Categories
(Firefox :: Installer, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: apartmentsonspencer, Unassigned)
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
Currently using Firefox version 2.0.0.12. In options Updater was set to auto download and install. Update/Downloader installed update file. firefox required a restart and upon opening an "Alert" was received stating. Type Error: AVG_DTFox.prefs have no properties.
I attempted then to use the add remove facility to uninstall Firefox and received a further error message saying that the Uninstaller was corrupt and to contact the owner for a new version. I was unable to uninstall the updated firefox (Version 2.0.0.13)
I went to my downloaded files opened Firefox 2.0.0.12 and re installed that version over 2.0.0.13 the alert screen dissappeared and firefox opened normally.
I have downloaded version 2.0.0.13 manually and the auto updater has also done this on two occasions on each attempt the result has beenthe same the "Alert" appears and I am unable to uninstall through the Add Remove function in XP (Home SP2)
I have since disabled the auto update feature to prevent it auto updating and have the preferences set to " Ask me what i want to do" when updates are found.
I am assuming that the Alert Type Error: AVG_DTFox.prefs have no properties. is a reference to my AVG Anti virus and Firewall I am running AVG Pro Version 8.0.87 and have not previously encountered any issues with AVG and Firefox updates conflicting.
Reproducible: Always
Steps to Reproduce:
1.Download Firefox 2.0.0.13
2.Allow it to Install
3.Alert Appears
4.Uninstall fails
Expected Results:
Update should have occurred without any problems.
I'm also using AVG v8.0.81 which has an active shield & active search shield which loads a shield toolbar in the browser. IE is fine with the toolbar active but the Alert happens now with the newest v of Firefox when it was OK prior.
Comment 2•17 years ago
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The error about avg only means that this toolbar addon is broken, you have to disable the addon in the Firefox addon manager unless AVG brings a fixed version. AVG insgtalls this addon if you install the firewall.
Only the uninstall problem is valid.
Component: General → Installer
QA Contact: general → installer
AVG has a new update that corrects this problem. I notified them yesterday-fixed today
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Comment 4•17 years ago
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This is a false positive by AVG and since it is now fixed by AVG resolving WFM
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
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Description
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