426340 - KB article: Bookmark problems in Firefox 3 beta

Status: VERIFIED INVALID

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[David Tenser [:djst]]

We need an article that explains about stuff that can only be fixed by removing files in the profile folder. Specifically, there are a few bugs that can only be fixed by removing the places.sqlite file from the profile; upgrading to the latest beta isn't enough. 

There might be other things that would fit into this article too. Article title is just a suggestion.

See bug 421483 and bug 404658.

Comment 1

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Lets add all these bugs to the dependency list so we can track them easier.

Comment 2

[Jason Barnabe (np)]

Generally troubleshooting articles are named after the symptom, not the solution. Users are using search terms that match the symptoms because they don't yet know the solution.

So there shouldn't be one article "Things that can be fixed by removing files in the profile folder". Rather, there should be multiple articles (or edits to existing articles), one per symptom.

Comment 3

[David Tenser [:djst]]

How about  Bookmark problems in Firefox 3 beta? That's what it is. Not convinced creating separate articles for all of the issues is a good approach; feels a little redundant. Thoughts?

Comment 4

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Yes, it should be one article which will cover each of the mentioned problems. The fix is simply the same. My thoughts would be something like: "Information for Beta users upgrading to final release". That will cover most of all possible issues. We could even run into something different than places...

Comment 5

[Chris Ilias [:cilias]]

Why do we need an article for this, rather than putting it in the beta/RC release notes?
support.mozilla.com should only be for end-user releases.

Comment 6

[David Tenser [:djst]]

Because people are searching for Firefox 3 info on our site, which means non-end-users are our target too. This is a special case because fx3 is becoming popular and increasing its user base.

Comment 7

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Marco, how many of these bugs we could fix for existing profiles with your patch on bug 425161? Perhaps this page is not needed anymore?

Comment 8

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

bug 404658 had added readonly to all bookmarks. actually not still fixed so i don't know if final will be, but should be ok after left pane replace

bug 413483 will be fixed (sorted by default)

bug 421483 will clearly not be solved, since beta users will always need to delete Smart bookmarks folder manually

bug 420520 will be totally correct now with tag containers patch, so after left pane upgrade we should not have any problem.

So the only thing remaining by now is removing old Smart Bookmarks folder

Comment 9

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

i can confirm that we should be in a good shape, apart the manual removal of Smart Bookmarks folder... so probably this page is not a first priority actually

Comment 10

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Marco, these are fantastic news! Thanks for the information. David, I think in that case we don't really need this page anymore. The remaining problem doesn't limit the functionality of Firefox for users who ran the beta version.

Comment 11

[David Tenser [:djst]]

Great news! Thanks for the update Marco.