426782 - When navigating to the AOL settings tab under their new interface, a crash results

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[michael brunel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5

When navigating to the AOL settings section under the new AOL interface (not the classic interface) it will begin to the load the settings page, approximately 40% of the way through the load a pop-up appears stating that Firefox has crashed.

Reproducible: Always

Steps to Reproduce:
1. Log into an AOL account
2. Ensure that the account is set to use the new interface
3. Navigate to the settings tab
Actual Results:  
Firefox Crashed

Expected Results:  
Loaded the settings page.

This is from the Windows event viewer: Faulting application firefox.exe, version 1.9.0.3007, faulting module xpsp2res.dll, version 5.1.2600.2180, fault address 0x00202113.

Comment 1

[Matthias Versen [:Matti]]

Please type about:crashes and provide a crash id from such a crash.
in that case that breakpad doesn't work on that page, use http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg to generate a stack trace. 

Comment 2

[michael brunel]

(aec.a38): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=20202020 ebx=0624cfb3 ecx=0624cfb3 edx=0012e4f8 esi=024bce60 edi=0624c938
eip=20202020 esp=0012e4ac ebp=0012e5ec iopl=0         nv up ei ng nz na pe cy
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00010287
*** ERROR: Module load completed but symbols could not be loaded for C:\WINDOWS\system32\xpsp2res.dll
xpsp2res+0x202020:
20202020 0000            add     byte ptr [eax],al          ds:0023:20202020=00

Comment 3

[Matthias Versen [:Matti]]

is it possible that you forget to type "kp" as explained in the doc ?

Comment 4

[michael brunel]

I apolgize, I guess I did not copy all of it:

(55c.fa4): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=20202020 ebx=0636ffa3 ecx=0636ffa3 edx=0012e738 esi=0259bc80 edi=0636fbb8
eip=20202020 esp=0012e6ec ebp=0012e82c iopl=0         nv up ei ng nz na pe cy
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00010287
*** ERROR: Module load completed but symbols could not be loaded for C:\WINDOWS\system32\xpsp2res.dll
xpsp2res+0x202020:
20202020 0000            add     byte ptr [eax],al          ds:0023:20202020=00
0:000> kp
ChildEBP RetAddr  
WARNING: Stack unwind information not available. Following frames may be wrong.
0012e82c 60131e39 xpsp2res+0x202020
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Mozilla Firefox 3 Beta 5\xul.dll - 
0012e8e0 605055d5 js3250!js_Invoke(struct JSContext * cx = 0x0259bc80, unsigned int argc = 2, long * vp = 0x0294b164, unsigned int flags = 2)+0x3b9 [e:\fx19rel\winnt_5.2_depend\mozilla\js\src\jsinterp.c @ 1304]
0012ea6c 6052c898 xul!gfxRect::gfxRect+0x152bd
0012eb38 60651935 xul!NS_Free_P+0xcf38
0012eb54 606517e3 xul!NS_InvokeByIndex_P+0x179
0012eb78 604ef1c2 xul!NS_InvokeByIndex_P+0x27
0012ed5c 604f3152 xul!NS_CycleCollectorSuspect_P+0x7522
0012ee24 60131d4c xul!gfxRect::gfxRect+0x2e3a
0012eee8 60122b30 js3250!js_Invoke(struct JSContext * cx = 0x0259bc80, unsigned int argc = 2, long * vp = 0x0294b148, unsigned int flags = 0x800)+0x2cc [e:\fx19rel\winnt_5.2_depend\mozilla\js\src\jsinterp.c @ 1287]
0012f004 60131e39 js3250!js_Interpret(struct JSContext * cx = 0x0259bc80)+0x4d0 [e:\fx19rel\winnt_5.2_depend\mozilla\js\src\jsinterp.c @ 4851]
0012f0b8 6010524e js3250!js_Invoke(struct JSContext * cx = 0x0259bc80, unsigned int argc = 3, long * vp = 0x0294b12c, unsigned int flags = 2)+0x3b9 [e:\fx19rel\winnt_5.2_depend\mozilla\js\src\jsinterp.c @ 1304]
0012f0ec 60123ea4 js3250!fun_apply(struct JSContext * cx = 0x01ac4dc0, unsigned int argc = 0x1ac4da0, long * vp = 0x601a3981)+0x19e [e:\fx19rel\winnt_5.2_depend\mozilla\js\src\jsfun.c @ 1651]
0012f1ac 600cb2c9 js3250!js_Interpret(struct JSContext * cx = 0x01ac4da0)+0x1844 [e:\fx19rel\winnt_5.2_depend\mozilla\js\src\jsinterp.c @ 4824]
0012f1b4 600ca970 nspr4!PR_Unlock(struct PRLock * lock = <Memory access error>)+0x39 [e:\fx19rel\winnt_5.2_depend\mozilla\nsprpub\pr\src\threads\combined\prulock.c @ 356]
00000000 00000000 nspr4!PR_ExitMonitor(struct PRMonitor * mon = <Memory access error>)+0x40 [e:\fx19rel\winnt_5.2_depend\mozilla\nsprpub\pr\src\threads\prmon.c @ 132]

Comment 5

[Matthias Versen [:Matti]]

Did you disable the extension compatibility check to get addons running or do you have some unusual plugin in about:plugins (besides flash, quicktime, wmp) ?

Comment 6

[Wayne Mery (:wsmwk)]

michael? ...

(In reply to comment #5)
> Did you disable the extension compatibility check to get addons running or do
> you have some unusual plugin in about:plugins (besides flash, quicktime, wmp) ?

Comment 7

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.