427229 - Dell 3110cn PCL6 printer error (data violation)

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Jim Reisert]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5

Printing many web pages results in a data violation error on a Dell 3110cn printer in PCL6 mode.  This problem does not occur in IE or in Firefox 2.0.  It also does not occur if you select PostScript printing instead of PCL6.

Reproducible: Always

Steps to Reproduce:
1.  Open above URL.  If you don't get the print format right away, select Print Format.
2.  Print the page
3.  Check printer for error message
Actual Results:  
Printer LCD reports, "PDL Request 016-720, Data Violation".  And you must then press the checkmark button on the printer to delete the job.

Expected Results:  
Document should print

Printer is a Dell 3110cn Color Laser.  There are drivers for both PCL6 and PS printing.  The drivers are latest from Dell, version 16.17 (DELL_COLOR-LASER-3110CN_A04_R181675.EXE).

Comment 1

[Tom Kloos]

Most definitely a problem.   It happens 100% of the time for me with certain fonts, probably the bit mapped fonts like "Small Fonts" that are supplied with Windows.  I've attached print_pcl_err.html which generates the error for me.

Printing from IE7 or Opera 9.27 works perfectly!

Comment 2

[Tom Kloos]

Attachment: Test case

Comment 3

[Mike Beltzner [:beltzner, not reading bugmail]]

Stuart: assigned this and the other font/printing bugs to you and marked blocking. Please provide an ETA ASAP, thx! :)

Comment 4

[pbrobinson]

This sounds very similar to a bug in Cairo 1.6.0 that has since been fixed in 1.6.4.

Details of 1.6.0 issues here
http://lists.freedesktop.org/archives/cairo/2008-April/013747.html

Mention of fix in 1.6.4 here
http://lists.freedesktop.org/archives/cairo/2008-April/013759.html

And the bugzilla report and details here
http://bugs.freedesktop.org/show_bug.cgi?id=15348

Comment 5

[Robert O'Callahan (:roc) (email my personal email if necessary)]

Vlad, do we have that fix? If not, when might we get it?

Comment 6

[Vladimir Vukicevic [:vlad] [:vladv] (needinfo me, slow to respond)]

We have that fix, but that's not the fix for this -- that was a postscript backend fix.  This is on XP, so we're just rendering through GDI; your patch in bug 432411 might be relevant here.

Comment 7

[Mike Beltzner [:beltzner, not reading bugmail]]

Decided not to block on this at the triage during the Firefox meeting.

Comment 8

[Tom Kloos]

PCL printer "crash" appears fixed in "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9pre) Gecko/2008051008 Minefield/3.0pre", but Type1 fonts print as garbage -- bug 432071 ?

Comment 9

[Jim Reisert]

I was able to print this URL without any printer problems, using 3.0 RC1:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008051206 Firefox/3.0

http://www.boston.com/bostonglobe/ideas/articles/2008/04/06/house_of_cards?mode=PF

I've set my default printer back to the PCL6 printer, I'll follow-up if there are still problems.

Comment 10

[Wayne Mery (:wsmwk)]

do you see this issue still with version 3.6 or 4.0 beta?

Comment 11

[Jim Reisert]

I haven't seen this bug since I tested with 3.0 RC1.  Please close it.

Comment 12

[Matthias Versen [:Matti]]

thanks for your response !
marking wfm without patch