Closed Bug 428006 Opened 16 years ago Closed 16 years ago

Firefox 2.0.0.13 crashes when navigating about the SAP Portal Record Working Time

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
2.0 Branch
Platform:
PowerPC
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: bugzilla, Unassigned)

Details

(Keywords: crash) 

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_4_11; en) AppleWebKit/525.13 (KHTML, like Gecko) Version/3.1 Safari/525.13
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13

We are experiencing stability problems in SAP Portal Record Working Time since the release of 2.0.0.13.  As the user clicks buttons to move about from one week to another, Firefox will crash but not necessarily at the same time.  It appears to be a timing/rendering issue.  If the user clicks a new button before the screen has been completely rendered may be the indicator that Firefox will crash.  In my case the crash occurs when I speed up how quickly I click a button that generates a new display in the window.  If I am slow and methodic the crash does not occur.  

Reproducible: Sometimes

Steps to Reproduce:
1. Log into to SAP Portal using Mac version of Firefox 2.0.0.13 (does not seem to occur in windows ver)
2. Navigate to the Record Wording Time under the ESS tab
3. Click Previous/Next to move from one week timesheet to another.  Eventually Firefox crashes
4. This occurs only since the 2.0.0.13 release and appears to be a timing issue.
5.  I do have the Spelling Checker plugin installed.
Actual Results:  
Firefox will crash with the reporter to Apple dialog and a log written to Crash Reporter

Expected Results:  
Normal operation.

Here is the crash log:

Date/Time:      2008-04-09 10:15:33.821 -0500
OS Version:     10.4.11 (Build 8S2167)
Report Version: 4

Command: firefox-bin
Path:    /Applications/Firefox.app/Contents/MacOS/firefox-bin
Parent:  WindowServer [94]

Version: 2.0.0.13 (2.0.0.13)

PID:    868
Thread: 0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0   libmozjs.dylib           	0x00c4ee4e js_GC + 1920
1   libmozjs.dylib           	0x00c223e5 JS_GC + 50
2   org.mozilla.firefox      	0x005014ec nsJSContext::SetGCOnDestruction(int) + 86
3   libxpcom_core.dylib      	0x00e4775a nsTimerImpl::Fire() + 172
4   libxpcom_core.dylib      	0x00e47f3b handleTimerEvent(TimerEventType*) + 107
5   libxpcom_core.dylib      	0x00e44539 PL_HandleEvent + 21
6   libxpcom_core.dylib      	0x00e447f2 PL_ProcessPendingEvents + 103
7   com.apple.CoreFoundation 	0x9082cefa CFRunLoopRunSpecific + 1213
8   com.apple.CoreFoundation 	0x9082ca36 CFRunLoopRunInMode + 61
9   com.apple.HIToolbox      	0x92df6878 RunCurrentEventLoopInMode + 285
10  com.apple.HIToolbox      	0x92df5eb9 ReceiveNextEventCommon + 184
11  com.apple.HIToolbox      	0x92e3ea74 _AcquireNextEvent + 58
12  com.apple.HIToolbox      	0x92e3e8bc RunApplicationEventLoop + 150
13  org.mozilla.firefox      	0x00236dc3 nsAppShell::~nsAppShell [in-charge deleting]() + 133
14  org.mozilla.firefox      	0x002c2b62 nsAppStartup::DestroyExitEvent(PLEvent*) + 148
15  org.mozilla.firefox      	0x00005cee XRE_main + 5892
16  org.mozilla.firefox      	0x000028f8 main + 32
17  org.mozilla.firefox      	0x0000287e start + 270
18  org.mozilla.firefox      	0x00002799 start + 41

Thread 1:
0   libSystem.B.dylib        	0x9001a1cc select + 12
1   libnspr4.dylib           	0x00ed99bc PR_Poll + 134
2   org.mozilla.firefox      	0x0033e6ab nsSocketTransportService::Poll(unsigned*) + 99
3   org.mozilla.firefox      	0x0033ec89 nsSocketTransportService::ServiceEventQ() + 623
4   libxpcom_core.dylib      	0x00e46fcb nsThread::Main(void*) + 41
5   libnspr4.dylib           	0x00edaffd PR_Select + 813
6   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 2:
0   libSystem.B.dylib        	0x90047dd7 semaphore_timedwait_signal_trap + 7
1   libnspr4.dylib           	0x00ed6694 PR_Lock + 246
2   libnspr4.dylib           	0x00ed69eb PR_WaitCondVar + 75
3   libxpcom_core.dylib      	0x00e492e4 TimerThread::Shutdown() + 284
4   libxpcom_core.dylib      	0x00e46fcb nsThread::Main(void*) + 41
5   libnspr4.dylib           	0x00edaffd PR_Select + 813
6   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 3:
0   libSystem.B.dylib        	0x900248c7 semaphore_wait_signal_trap + 7
1   libnspr4.dylib           	0x00ed6a75 PR_WaitCondVar + 213
2   libnspr4.dylib           	0x00ed6cd5 PR_Wait + 53
3   libxpcom_core.dylib      	0x00e44656 PL_WaitForEvent + 62
4   libxpcom_core.dylib      	0x00e45921 nsEventQueueImpl::CheckForDeactivation() + 149
5   libgoogletoolbar.dylib   	0x1632e029 NSGetModule + 16049
6   libnspr4.dylib           	0x00edaffd PR_Select + 813
7   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 4:
0   libSystem.B.dylib        	0x900248c7 semaphore_wait_signal_trap + 7
1   libnspr4.dylib           	0x00ed6a75 PR_WaitCondVar + 213
2   org.mozilla.firefox      	0x00351aac nsSSLThread::Run() + 162
3   libnspr4.dylib           	0x00edaffd PR_Select + 813
4   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 5:
0   libSystem.B.dylib        	0x900248c7 semaphore_wait_signal_trap + 7
1   libnspr4.dylib           	0x00ed6a75 PR_WaitCondVar + 213
2   org.mozilla.firefox      	0x0034e6e1 nsCertVerificationThread::Run() + 239
3   libnspr4.dylib           	0x00edaffd PR_Select + 813
4   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 6:
0   libSystem.B.dylib        	0x900248c7 semaphore_wait_signal_trap + 7
1   libnspr4.dylib           	0x00ed6a75 PR_WaitCondVar + 213
2   org.mozilla.firefox      	0x00527f40 mozStorageService::FinishAsyncIO() + 284
3   org.mozilla.firefox      	0x0086a48c nsPluginNativeWindow::~nsPluginNativeWindow [in-charge deleting]() + 424
4   libxpcom_core.dylib      	0x00e46fcb nsThread::Main(void*) + 41
5   libnspr4.dylib           	0x00edaffd PR_Select + 813
6   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 7:
0   libSystem.B.dylib        	0x90047dd7 semaphore_timedwait_signal_trap + 7
1   libnspr4.dylib           	0x00ed6694 PR_Lock + 246
2   libnspr4.dylib           	0x00ed69eb PR_WaitCondVar + 75
3   org.mozilla.firefox      	0x00303815 nsIOThreadPool::ThreadFunc(void*) + 145
4   libnspr4.dylib           	0x00edaffd PR_Select + 813
5   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 8:
0   libSystem.B.dylib        	0x90047dd7 semaphore_timedwait_signal_trap + 7
1   libnspr4.dylib           	0x00ed6694 PR_Lock + 246
2   libnspr4.dylib           	0x00ed69eb PR_WaitCondVar + 75
3   org.mozilla.firefox      	0x005a0f1a nsHostResolver::GetHostToLookup(nsHostRecord**) + 212
4   org.mozilla.firefox      	0x005a16c7 nsHostResolver::ThreadFunc(void*) + 123
5   libnspr4.dylib           	0x00edaffd PR_Select + 813
6   libSystem.B.dylib        	0x90024227 _pthread_body + 84

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x18efae45  ebx: 0x00c4e6df  ecx: 0x18e08940  edx: 0x63beb900
  edi: 0x18e08940  esi: 0x00000000  ebp: 0xbffff1b8  esp: 0xbffff0a0
   ss: 0x0000001f  efl: 0x00010287  eip: 0x00c4ee4e   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

Binary Images Description:
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  0xcdb000 -   0xce1fff libplc4.dylib 	/Applications/Firefox.app/Contents/MacOS/libplc4.dylib
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0x16329000 - 0x16384fff libgoogletoolbar.dylib 	/Users/bill/Library/Application Support/Firefox/Profiles/default.ykr/extensions/{3112ca9c-de6d-4884-a869-9855de68056c}/components/libgoogletoolbar.dylib
0x163f1000 - 0x1644efff libfreebl3.dylib 	/Applications/Firefox.app/Contents/MacOS/libfreebl3.dylib
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0x93266000 - 0x93266fff com.apple.Cocoa 6.4 (???)	/System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93268000 - 0x9391efff com.apple.AppKit 6.4.10 (824.45)	/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c9f000 - 0x93d1afff com.apple.CoreData 91 (92.1)	/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d53000 - 0x93e0cfff com.apple.audio.toolbox.AudioToolbox 1.4.7	/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e4f000 - 0x93e4ffff com.apple.audio.units.AudioUnit 1.4.3	/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e51000 - 0x94012fff com.apple.QuartzCore 1.4.12	/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94058000 - 0x94099fff libsqlite3.0.dylib 	/usr/lib/libsqlite3.0.dylib
0x940a1000 - 0x940defff libGLImage.dylib 	/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x940e4000 - 0x940fafff com.apple.CoreVideo 1.4.2	/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9410a000 - 0x945dbfff libGLProgrammability.dylib 	/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x9485e000 - 0x9486dfff libCGATS.A.dylib 	/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94874000 - 0x9487ffff libCSync.A.dylib 	/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x948cb000 - 0x948e5fff libRIP.A.dylib 	/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x948eb000 - 0x94c02fff com.apple.QuickTime 7.4.5 (67)	/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x96f9b000 - 0x96f9bfff com.apple.vecLib 3.3.1 (vecLib 3.3.1)	/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97515000 - 0x9751afff com.apple.agl 2.6.2 (AGL-2.6.2)	/System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x98849000 - 0x997dafff com.apple.QuickTimeComponents.component 7.4.5 (67)	/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents

Model: iMac7,1, BootROM IM71.007A.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB
Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (4.170.46.5)
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Serial ATA Device: WDC WD3200AAJS-40RYA0, 298.09 GB
Parallel ATA Device: MATSHITADVD-R   UJ-85J
USB Device: Built-in iSight, Apple Inc., Up to 480 Mb/sec, 500 mA
USB Device: Keyboard Hub, Apple, Inc., Up to 480 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Keyboard, Apple, Inc, Up to 1.5 Mb/sec, 100 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 1.5 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
talkback id or breakpad id would help.

do you see this in FF3?
Keywords: crash
The problem was resolved by the 2.0.14 release.  Have not tested version 3.  Case can be closed in regards to version 2.
Did you see this in the more recent up dates?
Flags: in-testsuite-
Flags: in-litmus-
We have no reports of this issue in Firefox 3 or higher.  If there are updates to version 2 beyond the .14, we've had no calls about the problem returning.

We've not see the problem since the 2.0.0.14 update.
Thanks for your reply Bill, so i will close this bug as works for me.

-> Closing as wfm per comment #4
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
Version: unspecified → 2.0 Branch
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