429159 - Not Loading my accounts in TB

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[Josh Budde]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13
Build Identifier: version 2.0.0.12 (20080213)

After closing and reloading TB to my profile, TB shows none of accounts and shows the account creator dialog.

Reproducible: Always

Steps to Reproduce:
1. Close TB
2. Click the TB Icon
3. Choose Profile
4. Opens and shows none of accounts and shows the account creator dialog
Actual Results:  
Opens and shows none of accounts and shows the account creator dialog

Expected Results:  
Loaded all of my accounts that previously were entered to TB

Comment 1

[WADA:World Anti-bad-Duping Agency]

> Steps to Reproduce:
>(snip)
> 3. Choose Profile
How many profiles are listed? All are profile you created intentionally?

> 4. Opens and shows none of accounts and shows the account creator dialog
Does it occur on any profile listed at step 3?

First, keep backup of Tb's profile directories.
(%APPDATA%Thunderbird. Execute DIR %APPDATA%\Thunderbird at command prompt)
Tb's profile directory is following.
> %APPDATA%Thunderbird\Profiles\<random_string>.<profile_name>.
Check prefs.js content in all profile directories. Corruption is seen?

Comment 2

[Josh Budde]

2 Profiles are listed. Yep, they are intentional.

It only occurs on the second profile.

Yep, There is a corruption.

Comment 3

[Magnus Melin [:mkmelin]]

->WFM (FIXED is only used when known code changes resolved the issue)
https://bugzilla.mozilla.org/page.cgi?id=fields.html#resolution