PDFs won't load if I try to open them in a new tab or select "bypass PDF download" using PDF Download add-on

RESOLVED INCOMPLETE

Status

()

--
minor
RESOLVED INCOMPLETE
11 years ago
8 years ago

People

(Reporter: xiongmaor.ojos, Unassigned)

Tracking

3.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-09-15])

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5

This is similar to Bug 419345.  Upon attempting to open a PDF in the same tab, a new tab, or selecting "bypass PDF download" using the PDF Download add-on, Firefox will hang and whitescreen for 30 seconds to a minute.  It is doing some sort of processing as it's using as close to 100% CPU as it possibly can during this time.  After this, the tab you are in (or the newly opened tab in the case of opening a new tab) displays a blank page with the URL of the desired PDF.  In addition, if Adobe Acrobat was not already opened, it does open, displaying a document-less interface.

Right-clicking and saving to my computer bypasses this problem.

Reproducible: Always

Steps to Reproduce:
1. (potentially unnecessary?) Download and install PDF Download add-on
2. Click (or right-click) link with PDF
3. Choose "Open PDF" or "Bypass PDF Download" (or select "Open Link in New Tab")
Actual Results:  
Firefox hangs for about 30 seconds to a minute and whitescreens.  It uses as close to 100% CPU as possible during this time.  Eventually the relevant window displays a blank page with the target URL in the address bar and if Adobe Acrobat was not already opened, that opens with a document-less interface.

Expected Results:  
If selecting "Open PDF"- should have attempted to save the PDF locally.
If selecting "Open Link in New Tab"- should have opened a blank tab and attempted to save the PDF locally.
If selecting "Bypass PDF Download"- should have opened the PDF in the same tab. 

As I've mentioned, I use PDF Download but I doubt that's the issue as the problem occurred without using that program.
Reporter, are you still seeing this issue with Firefox 3.6.x or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2010-09-15]
Version: unspecified → 3.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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