429450 - Thunderdbird won't work properly with Roadrunner.com

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Compose Window, defect)

Description

[Roger McLaren]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.1; .NET CLR 1.1.4322)
Build Identifier: Thunderdbird 2.0.0.12 (20080213)

My e-mails aer received scrambled (jibberish: UoIvSQ
MogAIcN4rDmUOeq0/0yJOWcxhzjmS9+La7Mh/+KpCRX8Iq6T3WIaKsZYGA4OfKxBBYn+gSPm
gYPaqKIMCVEEAQ8DDHx+REMJUUdfkqAETg3WH6DQIUjS4ZVyBMKCEUrHN1aVj+2RwyDtCEcK
INGjF+1pHDtdCz4Nk6BUdQohIht7ig5e9vaVJC3laMdD2nGadkBz9bYn1eIHgr9vJAGd32BE
NxaBhI88JFadWa2jZY1zVjMHf+lAx4ceZJt33OkjJREpP0IEj6z7wyv1wAE1IPeQ5XAqzG2x
lK5DdBhOOQlSqr+94nbcuHMfxiu1hz/+JfXlvn/EHYOKPKg1AqqchUGcSmqEyIthBuk9xP9C
nUPx9chDIEQ44IhZRAintAPh+dc3nMII4NZlhENJjAPgnJ+BncWenMUzLVxDKFir1Vc2LRlp
lV )
I talked with Roadrunner and Time Warrner. They both said my problem was my settings in thunderdbird and I should have thunderdbird give me the proper settings to eliminate my problems. Can you help?

Reproducible: Always

Steps to Reproduce:
1. send out an e-mail using [e-mail]
2. the receiver reports all they received was jibberish
3. Talked to Roadrunner and Time Warner, they said it was a setting in thunderdbird. 
Actual Results:  
I either write an E-mail or forward one by pressing send. I get a report back receiver can't read the e-mail. 

Expected Results:  
This is part of the e-mail they receive

UoIvSQ
MogAIcN4rDmUOeq0/0yJOWcxhzjmS9+La7Mh/+KpCRX8Iq6T3WIaKsZYGA4OfKxBBYn+gSPm
gYPaqKIMCVEEAQ8DDHx+REMJUUdfkqAETg3WH6DQIUjS4ZVyBMKCEUrHN1aVj+2RwyDtCEcK
INGjF+1pHDtdCz4Nk6BUdQohIht7ig5e9vaVJC3laMdD2nGadkBz9bYn1eIHgr9vJAGd32BE
NxaBhI88JFadWa2jZY1zVjMHf+lAx4ceZJt33OkjJREpP0IEj6z7wyv1wAE1IPeQ5XAqzG2x
lK5DdBhOOQlSqr+94nbcuHMfxiu1hz/+JfXlvn/EHYOKPKg1AqqchUGcSmqEyIthBuk9xP9C
nUPx9chDIEQ44IhZRAintAPh+dc3nMII4NZlhENJjAPgnJ+BncWenMUzLVxDKFir1Vc2LRlp
lV

I have used Thunderdbird with yahoo, Verizon and adelphia e-mail without a problem.

Roadrunner and Time Warner both claim their system is workig fine and the problem is with Thunderbird settings.

Comment 1

[Matthias Versen [:Matti]]

As first step send a mail to yourself and watch if the mail is also damaged.
In that case export the mail as file and attach it here.

Comment 2

[[:Aureliano Buendía]]

Reporter can you post an attachment example as in comment #1?

Comment 3

[[:Aureliano Buendía]]

Closing Incomplete for lack of answers.

Feel free to reopen if you can provide more information.