430195 - KB article: Back and forward or other toolbar buttons are missing

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Jason Barnabe (np)]

Not sure how people are losing them, but they are. This seems to a be a pretty novice question and the solution is normally just resetting the toolbars. Might want to expand this to cover toolbar buttons in general.

http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=2033
http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=35635
http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=40284
http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=23224
http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=29963
http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=33631

Comment 1

[Bo]

Taking this... 

Comment 2

[Bo]

Ready for review. Comments:
* The title could be better
* I had trouble with the dynamic content label for Safe Mode, so that might be a little awkward.
* I think the Safe Mode reset toolbars accomplishes the same thing as deleting localstore.rdf, so I left that out

Comment 3

[Jason Barnabe (np)]

Looks really good.

Can you make it more clear that you should only click Navigation Toolbar if it's not already checked?

Decide whether it's Navigation Toolbar or Navigation toolbar. I prefer the former because that's what the UI says.

"Fireofox"

You should be able to combine the two lists in the last section.

Can you add some text to the end of each section that "concludes" the section?

I wonder if people can also get confused by being in full screen mode.

Comment 4

[Jason Barnabe (np)]

"Click the select Reset toolbars and controls" Not sure how we usually refer to checkboxes, but it's not "select".

Comment 5

[Bo]

(1) Done
(2) Navigation Toolbar it is
(3) Ooops
(4) I can't figure out how to do this, as content label apparently doesn't work on preview. Could you combine it so I can see how to do it in the future?
(5) Done
(6) Fullscreen shows the Navigation Toolbar, so if it's clearly a problem, maybe we can make another article for "Menubar is missing" and link that?

Comment 6

[Jason Barnabe (np)]

Chris, do you know why this wouldn't work:

{content label=safemode}
# Click the put a check mark by __Reset toolbars and controls__.
# Click {DIV(class=button,type=>span)}Make Changes and Restart{DIV} to restart Firefox %%% %%% {img src="img/wiki_up/resetToolbars.png"} %%%

(the two items should continue the numbering from the safemode stuff.

Comment 7

[Chris Ilias [:cilias]]

The content block uses showfor to have separate lists:
{SHOWFOR(os=windows)}
# Close down Firefox completely: At the top of the Firefox window, click the {PATH()}File{PATH} menu, and select the {PATH()}Exit{PATH} menu item.
# In Windows, click {DIV(class=button,type=>span)}Start{DIV}, open the {PATH()}All Programs{PATH} list, and navigate to the {PATH()}Mozilla Firefox{PATH} folder. In the Mozilla Firefox folder, select {PATH()}Mozilla Firefox (Safe Mode){PATH}.
# Firefox should start up with a Firefox Safe Mode dialog.
;:^__Note:__ You can also start Firefox in Safe Mode by clicking {DIV(class=button,type=>span)}Start{DIV}, selecting {PATH()}Run{PATH} (or use the {FILE()}Start Search{FILE} box in Windows Vista) and then entering the following in the text field:%%%{CODE()}
firefox -safe-mode 
{CODE}^{SHOWFOR}
{SHOWFOR(os=mac)}
# Close down Firefox completely: On the menu bar, click the {PATH()}Firefox{PATH} menu, and select the {PATH()}Quit Firefox{PATH} menu item.
# Go to the Utilities directory (in the Applications folder) and open __Terminal__, then run:{CODE()}
/Applications/Firefox.app/Contents/MacOS/firefox -safe-mode
{CODE} 
# Firefox should start up with a Firefox Safe Mode dialog.{SHOWFOR}
{SHOWFOR(os=linux)}
# Close down Firefox completely: At the top of the Firefox window, click the {PATH()}File{PATH} menu, and select the {PATH()}Quit{PATH} menu item. 
# Go to your __Terminal__ and run:{CODE()}
/path/to/firefox/firefox -safe-mode
{CODE} 
# Firefox should start up with a Firefox Safe Mode dialog.
{SHOWFOR}

There are three steps for each OS, so we could use DIVS.

Comment 8

[Chris Ilias [:cilias]]

Okay, it should work now.

Comment 9

[Bo]

Indeed. Thanks Chris!

Moving to KB. Further discussion at the staging copy, of course: (http://support.mozilla.com/en-US/kb/*Back+and+forward+or+other+toolbar+buttons+are+missing)