Closed Bug 431490 Opened 17 years ago Closed 16 years ago

Crash on startup, exception 0xc000009a (since 2008-04-28)

Categories

(Firefox :: General, defect)

x86
Windows Vista
defect
Not set
critical

Tracking

()

VERIFIED INCOMPLETE

People

(Reporter: greger.cronquist, Unassigned)

Details

(Keywords: crash, stackwanted, Whiteboard: closeme 2009-06-05)

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; sv-SE) AppleWebKit/526+ (KHTML, like Gecko) Version/3.1.1 Safari/525.17 Build Identifier: http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/firefox-3.0pre.en-US.win32.installer.exe 29-Apr-2008 07:27 (6.9M) Minefield/Firefox crashes with exception immediately on start up. This is what I get when I load (not run!) the application using windbg: Microsoft (R) Windows Debugger Version 6.8.0004.0 X86 Copyright (c) Microsoft Corporation. All rights reserved. CommandLine: "C:\Program Files\Minefield\firefox.exe" Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ModLoad: 00200000 00217000 firefox.exe ModLoad: 77cf0000 77e17000 ntdll.dll ModLoad: 778b0000 7798b000 C:\Windows\system32\kernel32.dll (ce8.624): Unknown exception - code c000009a (first chance) (ce8.624): Unknown exception - code c000009a (!!! second chance !!!) eax=00000000 ebx=77db41b8 ecx=0032f6a4 edx=77d49a94 esi=7ffda028 edi=7ffdf000 eip=77cf9cac esp=0032f6d8 ebp=0032f734 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll - ntdll!RtlUpdateTimer+0xa7d: 77cf9cac cc int 3 Reproducible: Always Steps to Reproduce: 1. Launch minefield. Actual Results: Crash. Expected Results: No crash :) See details above.
Today I am in this situation too. I installed RC2 and used it for some days until now. I tried reverting the files of the folder "Mozilla Firefox" to a date before the crash without success. I tried to uninstall and then reinstall Firefox RC2 without deleting personal settings without success. I have no idea of what triggered this problem.
without success = the problem still exists
do you see this problem started in safe mode using the most recent version of FF? If so see http://kb.mozillazine.org/Firefox_crashes and post crash report id http://kb.mozillazine.org/Breakpad (or get trace per comment 1)
Keywords: crash, stackwanted
Whiteboard: closeme 2009-06-05
and please reopen if you can add any details like a crash report, or additional details.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → INCOMPLETE
Status: RESOLVED → VERIFIED
You need to log in before you can comment on or make changes to this bug.