432146 - verizon.com - "Check Status" button doesn't work

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[Joe Fairlie]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5

After entering phone number and clicking the "Check Status" button nothing happens. The status bar displays "javascript erepair()" This button works properly with Internet Explorer.

Reproducible: Always

Steps to Reproduce:
1.Go to www.verizon.com
2.Click "Support"
3.Click "Residential"
4.Under "Repair Status", enter phone number
5.Click "Check Status" button

Actual Results:  
Nothing happens.

Expected Results:  
Display window containing information about a pending service call.

This function works properly using Internet Explorer 7.
I have Java 6 Upate 5 and Java Plug-in 1.6.0_05.

 Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
cl 	14.00.50727.762 	-GL -wd4624 -wd4952 -TC -nologo -W3 -Gy -Fd$(PDBFILE)
cl 	14.00.50727.762 	-GR- -GL -wd4624 -wd4952 -TP -nologo -Zc:wchar_t- -W3 -Gy -Fd$(PDBFILE)

Configure arguments
--enable-application=browser --enable-update-channel=beta --enable-optimize --disable-debug --disable-tests --enable-update-packaging --enable-official-branding --enable-jemalloc

Comment 1

[Dave Garrett]

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9pre) Gecko/2008050404 Minefield/3.0pre

Confirmed.  Error Console message produced by this:

Error: getVal is null
Source File: http://www22.verizon.com/ResidentialHelp/Phone/General+Support/Top+Issues/Top+Issues.htm
Line: 1255

A quick check of that code shows:

	function ValidateeRepair()
	{
	var getVal =document.getElementById("eRepair1:hidVal");
	var hidPost = document.getElementById('eRepair1_hidPost');
	
			if(getVal.value == '0')
			{

however, down at line 1344 is:

<input name="eRepair1:hidVal" id="eRepair1_hidVal" type="hidden" value="0" /> <input name="eRepair1:hidPost" id="eRepair1_hidPost" type="hidden" />

"eRepair1:hidVal" is the NAME but the ID is "eRepair1_hidVal".  It should return null up there.  I think this is just a bug in the code, and IE is enough of an idiot to not care?

Comment 2

[Dave Garrett]

Quick Google search:
http://www.456bereastreet.com/archive/200802/beware_of_id_and_name_attribute_mixups_when_using_getelementbyid_in_internet_explorer/

Yep, IE mixes these up.  CCing a couple Tech Evangelism people.  This'll need to be dealt with on Verizon's end.

Comment 3

[Chris Lawson (gone)]

Looks to me like Dave's right. I refuse to do business with Verizon for a variety of reasons, so someone else is going to need to contact them on this, but I'm going to kick this to TE and confirm it.

Comment 4

[Dave Garrett]

There's also this error on loading that page:

Error: L_JSMonthJan_Text is not defined
Source File: http://www22.verizon.com/ResidentialHelp/CMS/WebAuthor/Client/Dates.js
Line: 16

but I don't care to dig around and find out why.  ;)

Comment 5

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.