432152 - Can´t download email from mail accounts

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Rodrigo]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5
Build Identifier: version 2.0.0.14 (20080421)

Thunderbird automatically updated from 2.0.0.13 to 2.0.0.14, and after the update was completed, this problem start when I click on "Get Mail" button. Any configuration on this accounts has been changed.

Reproducible: Always

Steps to Reproduce:
1.Update Thunderbird from 2.0.0.13 to 2.0.0.14
2.Restart Thunderbird
3.Click on "Get Mail" button, or just wait from Thunderbird to try to automatically download emails at start up.
Actual Results:  
Alerts:
Failed to connect to server pop.gmail.com
Failed to connect to server pop.1and1.com


Expected Results:  
Download Emails from the accounts.

Default theme.

about:buildconfig

Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
cl 	14.00.50727.762 	-GL -wd4624 -wd4952 -TC -nologo -W3 -Gy -Fd$(PDBFILE)
cl 	14.00.50727.762 	-GR- -GL -wd4624 -wd4952 -TP -nologo -Zc:wchar_t- -W3 -Gy -Fd$(PDBFILE)

Configure arguments
--enable-application=browser --enable-update-channel=beta --enable-optimize --disable-debug --disable-tests --enable-update-packaging --enable-official-branding --enable-jemalloc

Comment 1

[Magnus Melin [:mkmelin]]

Sounds like a firewall (or antivirus) problem, can you check that?

Comment 2

[Rodrigo]

I Have Kaspersky Internet Security (7.0.0.125)... Apparently nothing is blocking the email. Is there any workaround there to check if it really is not blocking something in the email ?


Rodrigo

Comment 3

[Magnus Melin [:mkmelin]]

Turn off the firewall (and AV) and see if it helps.

Comment 4

[[:Aureliano Buendía]]

Rodrigo any reply to comment #3?

Comment 5

[[:Aureliano Buendía]]

Closing Incomplete for lack of answers. 

Feel free to reopen if you can provide more information.