433365 - Crashes when I scroll down [@ memcopy_mmx + 529950 ]

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[a.barcomb]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14

I searched for this problem using the exception and code and did not find any results.  I have been experiencing this problem for about a week now.  Firefox crashes when I scroll down, about twice a day.  At first I thought it was happening when there was a video on the page (which I am not playing, and which I am scrolling past), but I am not sure if that is the case as today it crashed on the BBC News front page, which I don't think has an embedded Flash video.  I scroll using the arrow keys.  The majority of the time, my tabs are recovered, but at least once they were not.  

Reproducible: Sometimes

Steps to Reproduce:
1. Go to a web site such as guardian.co.uk, or bbc.co.uk (the two sites which crash most frequently for me)
2. Scroll down, using the arrow keys.  Open a lot of tabs.  Scroll some more.
3.
Actual Results:  
I read these news sites every morning, and it crashes at least once.  I typically get another crash later in the day, but I haven't noted it being associated with any site in particular.

Expected Results:  
I expect it not to crash.

Date/Time:      2008-05-12 10:11:15.352 -0700
OS Version:     10.4.11 (Build 8S2167)
Report Version: 4

Command: firefox-bin
Path:    /Applications/Firefox.app/Contents/MacOS/firefox-bin
Parent:  WindowServer [58]

Version: 2.0.0.14 (2.0.0.14)

PID:    5234
Thread: 0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x22000000

Theme: default

Model: MacBookPro2,1, BootROM MBP21.00A5.B08, 2 processors, Intel Core 2 Duo, 2.33 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.3.5
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS721010G9SA00, 93.16 GB
Parallel ATA Device: MATSHITADVD-R   UJ-85J
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA

Comment 1

[a.barcomb]

Attachment: details of a crash as provided by Apple's 'report' function

Comment 2

[timeless]

reporter: this is caused by flash content, could you please get a precise page 

copy link location to TextEdit.app before loading them.
try loading the page in Safari.app
try disabling flash, and then loading the page.

try installing noscript and then using it to download the flash files so that you can keep a copy.

Comment 3

[Michelle Sintov]

Could you please try the latest Flash Player release, 9.0.124.0: (www.adobe.com/go/getflashplayer)? I see in your crash log that you are using 9.0.115.0. Thanks.

Comment 4

[a.barcomb]

timeless: I will try to note down the exact URL the next time it crashes.  However, please note that this does not happen every time--if I restart the browser after a crash and go to the same page, it doesn't crash (I have never seen it crash immediately after a restart).  Therefore, I don't think that trying Safari or disabling Flash will add any new information, but I'm willing to try it.

I do agree with you that the problem seems to be linked to the Flash player, although I'm not even trying to play any of the movies which are embedded in these pages (I use Gnash instead).  I will probably explicitly disable Flash to prevent this form happening again, once I am able to get you an example URL.

Comment 5

[a.barcomb]

Attachment: 'Report' from second crash

Comment 6

[a.barcomb]

Attachment: 'Report' of third crash

Comment 7

[a.barcomb]

A crash happened today when I was viewing the following page and scrolled down: http://books.guardian.co.uk/review/story/0,,2280514,00.html
The second crash report is from this crash.

A third crash happened just moments later, when I restarted Firefox with the restored session and then opened a new tab to report the previous crash.  I was on the page to add an attachment to this bug, and it crashed when I scrolled down.  This crash is detailed in the third report.

I had several other tabs open at the time and suspect it was the flash content on one of these pages which caused the problem, as the bugzilla page certainly had no flash on it.  I am including a list of all the other URLs I had open at the time.  For the second crash, all of these pages were already loaded, but for the third crash many of them were still reloading.  Sorry for the long list, but I'm trying to include all possible culprits.

All of these pages had been open since the previous evening or longer:
file:///Users/ann/startup.html (a plain HTML file with some bookmarks on it)
http://www.seattlecheesefestival.com/event/guide/index.html
http://www.filmmuseum.nl/website/exec/fronthomepageread1/bbadaheghgca?
http://en.wikipedia.org/wiki/Polydactyl_cat

These pages were opened today:
http://news.bbc.co.uk/
http://books.guardian.co.uk/review/story/0,,2280514,00.html (second crash page)
http://www.guardian.co.uk/travel/2008/may/17/sicily.italy
http://www.guardian.co.uk/commentisfree/2008/may/17/genetics
http://lifeandhealth.guardian.co.uk/family/story/0,,2280592,00.html
http://lifeandhealth.guardian.co.uk/gardens/story/0,,2280100,00.html
http://www.expatica.com/nl/articles/news/CEOs-threaten-to-leave-The-Netherlands.html
http://www.expatica.com/nl/articles/news/Shortage-of-police-cells-in-Amsterdam.html
http://www.expatica.com/nl/articles/news/Dutch-traffic-problems-have-passed-point-of-crisis.html
http://www.expatica.com/nl/articles/news/Misleading-financial-ads-face-fine-of-EUR-2-million.html
http://www.expatica.com/nl/articles/news/Dutch-immigration-exam-discriminatory_-says-Human-Rights-Watch.html
http://www.guardian.co.uk/lifeandstyle/gallery/2008/may/16/fashion?picture=334168784
http://lifeandhealth.guardian.co.uk/food/recipe/0,,2280724,00.html
http://lifeandhealth.guardian.co.uk/food/story/0,,2280082,00.html
http://lifeandhealth.guardian.co.uk/health/story/0,,2280331,00.html
http://lifeandhealth.guardian.co.uk/wellbeing/story/0,,2280093,00.html
http://lifeandhealth.guardian.co.uk/family/story/0,,2280497,00.html
http://lifeandhealth.guardian.co.uk/family/story/0,,2280496,00.html
http://lifeandhealth.guardian.co.uk/family/story/0,,2280500,00.html
http://lifeandhealth.guardian.co.uk/women/story/0,,2280454,00.html
http://lifeandhealth.guardian.co.uk/women/story/0,,2280485,00.html
http://lifeandhealth.guardian.co.uk/consumer/story/0,,2280464,00.html
http://www.cnn.com/2008/US/05/17/mega.millions.ap/index.html
http://www.cnn.com/2008/HEALTH/conditions/05/07/miraculous.memory/index.html
http://www.cnn.com/2008/CRIME/05/16/acid.slaying.ap/index.html
http://www.cnn.com/2008/WORLD/europe/05/16/croatia.body.ap/index.html
http://www.cnn.com/2008/LIVING/wayoflife/05/16/rs.phrases.to.avoid/index.html
http://www.cnn.com/2008/LIVING/wayoflife/05/16/common.driving.mistakes/index.html
http://www.cnn.com/2008/US/05/17/naacp.president/index.html

This page was open for the third crash but not the second:
https://bugzilla.mozilla.org/attachment.cgi?bugid=433365&action=enter 

Comment 8

[Michelle Sintov]

Again, could you please try the latest Flash Player release, 9.0.124.0:
(www.adobe.com/go/getflashplayer)? I see in your crash log that you are using
9.0.115.0. Thank you!

Comment 9

[Wayne Mery (:wsmwk)]

(In reply to comment #8)
> Again, could you please try the latest Flash Player release, 9.0.124.0:
> (www.adobe.com/go/getflashplayer)? I see in your crash log that you are using
> 9.0.115.0. Thank you!

abarcomb?  version 10 is now available.

Comment 10

[a.barcomb]

I am using Firefox rv 1.9.0.1 and this problem is no longer happening.

Comment 11

[Wayne Mery (:wsmwk)]

  abarcomb, thanks for the update
=> WFM per reporter

Comment 12

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.