Add-on not found! error is neither friendly nor helpful

RESOLVED FIXED in 4.x (triaged)

Status

addons.mozilla.org Graveyard
Public Pages
P5
enhancement
RESOLVED FIXED
10 years ago
3 years ago

People

(Reporter: timeless, Unassigned)

Tracking

4.x (triaged)
x86
Windows XP

Details

(URL)

(Reporter)

Description

10 years ago
1. load https://addons.mozilla.org/en-US/seamonkey/browse/type:2

experimental
Preview Image of Betfair Toolbar
A toolbar to help users of the Betfair betting...
Not yet rated
1 weekly downloads
Learn more

2. click Betfair Toolbar

actual result:
Add-on not found!

and no other content.

the page has a p which is styled like an h1. this is inappropriate.

it also has a meta refresh which may not work in some browsers and no hint to users of such browsers that it's supposed to redirect.

the fact that it runs away is confusing. because then i think i've lost my tab.
This is a (very old) cake built-in and I agree it's not very friendly.  Particularly because I think we run across it in more places than just an add-on id not found (although no examples come to mind).

Comment 2

10 years ago
I agree we should replace this with something more useful. I have done that in the past during the course of, for example, redoing the user profile editing.

The reason why it's ugly is that this error should never[TM] occur unless the user provoked it but in the case you are describing here, they just followed a regular link.
(Reporter)

Comment 3

10 years ago
I'd actually suggest you replace the built-in with a "please file a bug" page similar to the one Bugzilla generates when it suffers an error. that way people will tell you when things that should never[tm] happen do happen to happen :).

http://mxr-test.landfill.bugzilla.org/bugzilla/source/template/en/default/global/code-error.html.tmpl
Severity: normal → enhancement
Priority: -- → P5
Target Milestone: --- → 4.x (triaged)
Zamboni has much more helpful error pages/messages. If anything's wrong with those, people should (and will) file more specific bugs later.
Status: NEW → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → FIXED
(Assignee)

Updated

3 years ago
Product: addons.mozilla.org → addons.mozilla.org Graveyard
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