The chat server (Openfire, chat-support.mozilla.com) needs to be restarted, as it is misbehaving. The status of the support workgroup is being wrongly detected, and it is due for a restart anyway. Check in #sumo or #livechat before restaring.
No one can currently open live chat, so this is a blocker
Severity: major → blocker
Restarted spark plugin from the admin panel, seems to have worked for now. There's a pending update, so I'll file that and that will obviously include restarting the server.
Severity: blocker → normal
They got it working and it doesn't seem a restart is needed. But they will need an update. Advised to open a ticket for that so we can get that done! I guess FIXED since it is fixed...
Status: NEW → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → FIXED
Product: mozilla.org → mozilla.org Graveyard
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