Status

mozilla.org Graveyard
Server Operations
RESOLVED FIXED
10 years ago
3 years ago

People

(Reporter: zzxc, Assigned: xb95)

Tracking

Details

(Reporter)

Description

10 years ago
The chat server (Openfire, chat-support.mozilla.com) needs to be restarted, as it is misbehaving.  The status of the support workgroup is being wrongly detected, and it is due for a restart anyway.  Check in #sumo or #livechat before restaring.
(Reporter)

Comment 1

10 years ago
No one can currently open live chat, so this is a blocker
Severity: major → blocker
Restarted spark plugin from the admin panel, seems to have worked for now.

There's a pending update, so I'll file that and that will obviously include restarting the server.
Severity: blocker → normal
(Assignee)

Updated

10 years ago
Assignee: server-ops → mark
(Assignee)

Comment 3

10 years ago
They got it working and it doesn't seem a restart is needed.  But they will need an update.  Advised to open a ticket for that so we can get that done!

I guess FIXED since it is fixed...
Status: NEW → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → FIXED
Product: mozilla.org → mozilla.org Graveyard
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