434430 - When selecting Image then Browse, error returned; not recoverable, must reboot; possible virus

Status: RESOLVED INVALID

(Thunderbird :: Message Compose Window, defect)

Description

[Gary Rowan Higgins]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: 20080421

When composing a new message and selecting Insert -> Image -> Browse, Thunderbird returns error message: "The Filepicker was unexpectedly closed by Windows" with a blank dialogue box; no specific information available in Error Console to view. 

Clicking OK on the error box cancels that, but in the Image Properties box, Cancel is ineffective and the box is frozen in place, thus Task Manager must be brought up to force-exit T-bird.

Reproducible: Always

Steps to Reproduce:
1. New message
2. Cursor at beginning or arbitrary
3. Menu: Insert -> Image -> Browse *!*
Actual Results:  
Error message; "The Filepicker was unexpectedly closed by Windows"; no information.
See URL example

Expected Results:  
Expected ability to exit T-bird normally, but no. Chance of losing unsaved text in message but backup 6min catches most.

1. Report to error console more specific information to work on.
2. Allow graceful exit of Thunderbird rather than fetch Task Manager to terminate.

Additional info:
Theme in use: Microsoft Outlook 2003 blue(bug reproduces in default skin too)
Spell checker in use: English/Australian

Comment 1

[Gary Rowan Higgins]

Record from Event Manager (App.):

---
Faulting application thunderbird.exe, version 1.8.20080.42104, faulting module comdlg32.dll, version 6.0.2900.2180, fault address 0x0002a801.
---

Comment 2

[Wayne Mery (:wsmwk)]

doesn't sound like thunderbird problem // sounds like a windows issue.  
Invalid?

WFM version 2.0.0.13pre (20080207).  WFM Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b2pre) Gecko/20081016 Shredder/3.0b1pre

Comment 3

[Nikolay Shopik]

Not see such problem using 2.0.0.17. I believe problem is some external application update/downgrade? comdlg32.dll file or this file infected by virus so call to particular function cause to crash - this is very common scenario.

Comment 4

[timeless]

we'd need a stack trace http://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report in order to determine if it's our bug....