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Click "Next" button. Returns "java.lang.NullPointerException"

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
major
RESOLVED INCOMPLETE
10 years ago
7 years ago

People

(Reporter: Jeff Crump, Unassigned)

Tracking

3.5 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-10-01], URL)

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre

This is a support website, that requires username/password.  I'll work with someone individually if they need to see it.   I fill in some info for the "Next" page, and I receive error "java.lang.NullPointerException"  I do not receive the error in Firefox 2.x.  The url on the button is http://isupport.activant.com/OA_HTML/iburcr01.jsp?jttst0=7515_51378%2C51378%2C-1%2C0%2C&ibudnr=15&jtfm0=_0_1_2_-1_f_nv_&ibucr=MG0rTIp1&etfm1=&ibudf=DD-MON-RRRR&kmcp=IIXkLIp1&jfn=ZG885855B0AAAEFAAC33540EDDB72D8E9D509BC27D745856B97F5AB21BB68FE50EFC2D96F06D178A6E5D0EA73E5BB9556942&oas=nQwxCIEpWXOQD6_4L4LWuw..#
From DOX box, I run java -version and receive:  java version "1.6.0_05"
Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)


Reproducible: Always

Steps to Reproduce:
1.Login with private user/pwd
2.key in valid info
3.click next
Actual Results:  
<!--  Error stack of the JSP exception if any:
java.lang.NullPointerException
	at java.util.Hashtable.put(Hashtable.java:396)
	at oracle.apps.ibu.requests.CreateSRRequestHandler.productAndProblemTypeHandler(CreateSRRequestHandler.java:541)
	at oracle.apps.ibu.requests.CreateSRRequestHandler.handlePageRequest(CreateSRRequestHandler.java:59)
	at _oa__html._ibuSRIdentifyProblem._jspService(_ibuSRIdentifyProblem.java:2253)
	at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
	at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
	at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
	at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
	at oracle.jsp.JspServlet.service(JspServlet.java:156)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
	at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
	at org.apache.jserv.JServConnection.run(JServConnection.java:294)
	at java.lang.Thread.run(Thread.java:595)

-->
<!--  Exceptions on this page if any (which were ignored):


Expected Results:  
Should go to next page

Contact Jeff Crump if login info is required.
Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2010-10-01]
Version: unspecified → 3.5 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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