Closed
Bug 434813
Opened 17 years ago
Closed 15 years ago
Click "Next" button. Returns "java.lang.NullPointerException"
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: jcrump55, Unassigned)
References
()
Details
(Whiteboard: [CLOSEME 2010-10-01])
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre
This is a support website, that requires username/password. I'll work with someone individually if they need to see it. I fill in some info for the "Next" page, and I receive error "java.lang.NullPointerException" I do not receive the error in Firefox 2.x. The url on the button is http://isupport.activant.com/OA_HTML/iburcr01.jsp?jttst0=7515_51378%2C51378%2C-1%2C0%2C&ibudnr=15&jtfm0=_0_1_2_-1_f_nv_&ibucr=MG0rTIp1&etfm1=&ibudf=DD-MON-RRRR&kmcp=IIXkLIp1&jfn=ZG885855B0AAAEFAAC33540EDDB72D8E9D509BC27D745856B97F5AB21BB68FE50EFC2D96F06D178A6E5D0EA73E5BB9556942&oas=nQwxCIEpWXOQD6_4L4LWuw..#
From DOX box, I run java -version and receive: java version "1.6.0_05"
Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)
Reproducible: Always
Steps to Reproduce:
1.Login with private user/pwd
2.key in valid info
3.click next
Actual Results:
<!-- Error stack of the JSP exception if any:
java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:396)
at oracle.apps.ibu.requests.CreateSRRequestHandler.productAndProblemTypeHandler(CreateSRRequestHandler.java:541)
at oracle.apps.ibu.requests.CreateSRRequestHandler.handlePageRequest(CreateSRRequestHandler.java:59)
at _oa__html._ibuSRIdentifyProblem._jspService(_ibuSRIdentifyProblem.java:2253)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:595)
-->
<!-- Exceptions on this page if any (which were ignored):
Expected Results:
Should go to next page
Contact Jeff Crump if login info is required.
Comment 1•15 years ago
|
||
Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2010-10-01]
Version: unspecified → 3.5 Branch
Comment 2•15 years ago
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No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INCOMPLETE
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Description
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