434813 - Click "Next" button. Returns "java.lang.NullPointerException"

Status: RESOLVED INCOMPLETE

Description

[Jeff Crump]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre

This is a support website, that requires username/password.  I'll work with someone individually if they need to see it.   I fill in some info for the "Next" page, and I receive error "java.lang.NullPointerException"  I do not receive the error in Firefox 2.x.  The url on the button is http://isupport.activant.com/OA_HTML/iburcr01.jsp?jttst0=7515_51378%2C51378%2C-1%2C0%2C&ibudnr=15&jtfm0=_0_1_2_-1_f_nv_&ibucr=MG0rTIp1&etfm1=&ibudf=DD-MON-RRRR&kmcp=IIXkLIp1&jfn=ZG885855B0AAAEFAAC33540EDDB72D8E9D509BC27D745856B97F5AB21BB68FE50EFC2D96F06D178A6E5D0EA73E5BB9556942&oas=nQwxCIEpWXOQD6_4L4LWuw..#
From DOX box, I run java -version and receive:  java version "1.6.0_05"
Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)


Reproducible: Always

Steps to Reproduce:
1.Login with private user/pwd
2.key in valid info
3.click next
Actual Results:  
<!--  Error stack of the JSP exception if any:
java.lang.NullPointerException
	at java.util.Hashtable.put(Hashtable.java:396)
	at oracle.apps.ibu.requests.CreateSRRequestHandler.productAndProblemTypeHandler(CreateSRRequestHandler.java:541)
	at oracle.apps.ibu.requests.CreateSRRequestHandler.handlePageRequest(CreateSRRequestHandler.java:59)
	at _oa__html._ibuSRIdentifyProblem._jspService(_ibuSRIdentifyProblem.java:2253)
	at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
	at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
	at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
	at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
	at oracle.jsp.JspServlet.service(JspServlet.java:156)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
	at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
	at org.apache.jserv.JServConnection.run(JServConnection.java:294)
	at java.lang.Thread.run(Thread.java:595)

-->
<!--  Exceptions on this page if any (which were ignored):


Expected Results:  
Should go to next page

Contact Jeff Crump if login info is required.

Comment 1

[Tyler Downer [:Tyler]]

Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 2

[Tyler Downer [:Tyler]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.