Closed Bug 434813 Opened 17 years ago Closed 15 years ago

Click "Next" button. Returns "java.lang.NullPointerException"

Categories

(Firefox :: General, defect)

3.5 Branch
x86
Windows XP
defect
Not set
major

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: jcrump55, Unassigned)

References

()

Details

(Whiteboard: [CLOSEME 2010-10-01])

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008052003 Minefield/3.1a1pre This is a support website, that requires username/password. I'll work with someone individually if they need to see it. I fill in some info for the "Next" page, and I receive error "java.lang.NullPointerException" I do not receive the error in Firefox 2.x. The url on the button is http://isupport.activant.com/OA_HTML/iburcr01.jsp?jttst0=7515_51378%2C51378%2C-1%2C0%2C&ibudnr=15&jtfm0=_0_1_2_-1_f_nv_&ibucr=MG0rTIp1&etfm1=&ibudf=DD-MON-RRRR&kmcp=IIXkLIp1&jfn=ZG885855B0AAAEFAAC33540EDDB72D8E9D509BC27D745856B97F5AB21BB68FE50EFC2D96F06D178A6E5D0EA73E5BB9556942&oas=nQwxCIEpWXOQD6_4L4LWuw..# From DOX box, I run java -version and receive: java version "1.6.0_05" Java(TM) SE Runtime Environment (build 1.6.0_05-b13) Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing) Reproducible: Always Steps to Reproduce: 1.Login with private user/pwd 2.key in valid info 3.click next Actual Results: <!-- Error stack of the JSP exception if any: java.lang.NullPointerException at java.util.Hashtable.put(Hashtable.java:396) at oracle.apps.ibu.requests.CreateSRRequestHandler.productAndProblemTypeHandler(CreateSRRequestHandler.java:541) at oracle.apps.ibu.requests.CreateSRRequestHandler.handlePageRequest(CreateSRRequestHandler.java:59) at _oa__html._ibuSRIdentifyProblem._jspService(_ibuSRIdentifyProblem.java:2253) at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119) at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417) at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267) at oracle.jsp.JspServlet.internalService(JspServlet.java:186) at oracle.jsp.JspServlet.service(JspServlet.java:156) at javax.servlet.http.HttpServlet.service(HttpServlet.java:588) at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456) at org.apache.jserv.JServConnection.run(JServConnection.java:294) at java.lang.Thread.run(Thread.java:595) --> <!-- Exceptions on this page if any (which were ignored): Expected Results: Should go to next page Contact Jeff Crump if login info is required.
Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing. http://support.mozilla.com/kb/Safe+Mode http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2010-10-01]
Version: unspecified → 3.5 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.