435444 - Add-On / Extention Updates won't update

Status: RESOLVED INCOMPLETE

(Toolkit :: Add-ons Manager, defect)

Description

[Paul]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14

tools > add-ons > find update - finds updates for installed add-ons, but on clicking install updates the status indicator bar appears but doesn't fill & nothing downloads.

have tried updating each add-on individualy with same result.

also tried leaving it running for long period, same result.

it doesn't crash/hang, can close the add-ons box & click to continue past the msg to cancel the download (that isn't downloading) & use firefox as normal.

my add-ons are:
Ad-Block
Answers
ChinesePera-kun
Download Status Bar
FlashGot
Forecastfox
IE Tab
NoScripts
Tab Scope
Talkback

Reproducible: Always

Steps to Reproduce:
1. open fire fox from the browser toolbar click tools > add-ons
2. from the ad-ons box that pops up click install updates 
3. frpm same ad-ons box click install updates
Actual Results:  
updates the status indicator bar appears but doesn't fill & nothing downloads.

Expected Results:  
status indicator bar filling & installing the add-on updates that were found.

no themes or extra toolbars (like yahoo, google etc) are being used.

Comment 1

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Which Antivirus software do you have installed? I have seen this issue with Avira Free AV Guard enabled.

Comment 2

[Paul]

Nod32 wich has been installed for a long time running just fine along side fire 

Comment 3

[Paul]

fox

Comment 4

[Paul]

just noticed step 2 of the Steps to Reproduce should say `find update` not `install update`  

Comment 5

[Dave Townsend [:mossop] (PTO until July 20)]

Type about:config into the address bar and then find the following settings and change them to true:

extensions.logging.enabled
javascript.options.showInConsole

Then open the error console from the tools menu, clear it and then do the update check and attempt to install. Let us know whether any errors appear and if so what they say.

Comment 6

[Paul]

The last FF update seems to have fixed the problem.

add-on / extention updates commence the downloading as they should.

Comment 7

[Paul]

Updated FF & getting the bug again.

Had 1 session of successfull add-on update downloads since previous FF update.

Tried the suggestion & got messages but no errors in the console.

Comment 8

[Dave Townsend [:mossop] (PTO until July 20)]

What messages did you get?

Comment 9

[Paul]

Gives the following messages from clicking find updates but nothing from clicking install updates (from this point everything else in FF that attemps to access the web times out as if the add-on update is using all the bandwith).


Datasource: Update Started

Datasource: Addon Update Started: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

RDFItemUpdater:checkForUpdates sending a request to server for: https://addons.mozilla.org/update/VersionCheck.php?reqVersion=1&id={d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}&version=0.7.5.5&maxAppVersion=3.1a2pre&status=userEnabled&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=2.0.0.16&appOS=WINNT&appABI=x86-msvc, item = ({id:"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}", version:"0.7.5.5", installLocationKey:"app-profile", minAppVersion:"1.5", maxAppVersion:"3.1a2pre", name:"Adblock Plus", xpiURL:"none", xpiHash:"", iconURL:"chrome://adblockplus/skin/adblockplus.png", updateRDF:"", type:2})

Datasource: Addon Update Started: {C0D0F6D1-9FC9-4b0a-B485-D5E13AF40D51}

RDFItemUpdater:checkForUpdates sending a request to server for: https://addons.mozilla.org/update/VersionCheck.php?reqVersion=1&id={C0D0F6D1-9FC9-4b0a-B485-D5E13AF40D51}&version=2.2.48&maxAppVersion=3.0.*&status=userEnabled&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=2.0.0.16&appOS=WINNT&appABI=x86-msvc, item = ({id:"{C0D0F6D1-9FC9-4b0a-B485-D5E13AF40D51}", version:"2.2.48", installLocationKey:"app-profile", minAppVersion:"2.0", maxAppVersion:"3.0.*", name:"Answers", xpiURL:"none", xpiHash:"", iconURL:"chrome://answers/content/answers.png", updateRDF:"", type:2})

Datasource: Addon Update Started: [e-mail]

RDFItemUpdater:checkForUpdates sending a request to server for: https://addons.mozilla.org/update/VersionCheck.php?reqVersion=1&id=[e-mail]&version=1.02&maxAppVersion=3.0.*&status=userEnabled&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=2.0.0.16&appOS=WINNT&appABI=x86-msvc, item = ({id:"[e-mail]", version:"1.02", installLocationKey:"app-profile", minAppVersion:"2.0", maxAppVersion:"3.0.*", name:"Chinese Pera-kun", xpiURL:"none", xpiHash:"", iconURL:"chrome://cperakun/skin/smile.png", updateRDF:"", type:2})

- etc etc basicly the same `Addon Update Started` for each add-on then

Datasource: Addon Update Ended: [e-mail], status: 32

Datasource: Addon Update Ended: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}, status: 8

Datasource: Addon Update Ended: {C0D0F6D1-9FC9-4b0a-B485-D5E13AF40D51}, status: 8

Datasource: Addon Update Ended: {D02B1E87-A8C6-433f-9B5C-2CEC4A072736}, status: 8

Datasource: Addon Update Ended: [e-mail], status: 8

Datasource: Addon Update Ended: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}, status: 8

RDFItemUpdater:onDatasourceLoaded: Found a newer version of this item:
({id:"{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}", version:"1.0.4.5", installLocationKey:"app-profile", minAppVersion:"1.5", maxAppVersion:"3.1a2pre", name:"FlashGot", xpiURL:"http://releases.mozilla.org/pub/mozilla.org/addons/220/flashgot-1.0.4.5-fx+mz+tb+sm.xpi", xpiHash:"sha1:e30cb2a15dc6d549591200df7b1c1061b7f85590", iconURL:"", updateRDF:"", type:2})

Datasource: Addon Update Ended: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}, status: 1

RDFItemUpdater:onDatasourceLoaded: Found a newer version of this item:
({id:"{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}", version:"0.9.7.7", installLocationKey:"app-profile", minAppVersion:"2.0", maxAppVersion:"3.0.*", name:"Forecastfox", xpiURL:"http://releases.mozilla.org/pub/mozilla.org/addons/398/forecastfox___-0.9.7.7-fx.xpi", xpiHash:"sha1:50c644b2e0cea25a3d007b86f0ecea5840c1317c", iconURL:"", updateRDF:"", type:2})

Datasource: Addon Update Ended: {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}, status: 1

Datasource: Addon Update Ended: {77b819fa-95ad-4f2c-ac7c-486b356188a9}, status: 8

Datasource: Addon Update Ended: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}, status: 8

RDFItemUpdater:onDatasourceLoaded: Datasource empty.
If you are an Extension developer and were expecting there to be
updates, this could mean any number of things, since the RDF system
doesn't give up much in the way of information when the load fails.

Try checking that: 
 1. Your remote RDF file exists at the location.
 2. Your RDF file is valid XML (starts with <?xml version="1.0?">
    and loads in Firefox displaying pretty printed like other XML documents
 3. Your server is sending the data in the correct MIME
    type (text/xml)

etc etc then ends with

Datasource: Update Ended

Comment 10

[Dave Townsend [:mossop] (PTO until July 20)]

What messages appear after you attempt to install the update?

Comment 11

[Paul]

Doesn't give any messages when I click install updates.

Just hogs the bandwith not downloading till I close FF. Then the `cancel 1 download / don't exit` box pops up I cancel & retart FF without updating.

Comment 12

[Wayne Mery (:wsmwk)]

Paul, have you seen this with any recent releases?

Comment 13

[Henrik Skupin [:whimboo][⌚️UTC+2]]

This bug is against the old ui. If you can still reproduce this issue with Firefox 4 feel free to reopen the bug.