436163 - Search in Help System is not functional

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Lauren]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008051206 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008051206 Firefox/3.0

Cannot view any output for the search function in a help system that can be downloaded at the following website:
http://msapps.webworks.com/Downloads/WebWorks_Sample/Output.zip

The error in the console points to the following line of code
if (WWHFrame.WWHHelp.mInitStage > 0) 

This can be worked around by deploying it online, example:
http://msapps.webworks.com/Downloads/WebWorks_Sample/Output/wwhelp/wwhimpl/js/html/wwhelp.htm

but if the help system is stored locally, it will not work

Reproducible: Always

Steps to Reproduce:
1. Download the help file
2. Deploy it on a local machine
3. Search for any term, there will be nothing that shows up
Actual Results:  
Nothing shows up on the screen

Expected Results:  
Search terms should appear or something that says "no results" if there are not any

Comment 1

[Cory R. Carpenter]

We have also had reports of this problem.

Comment 2

[Lauren]

Attachment: zip file containing the output that demonstrates the error

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.