437452 - open firefox and crashed [@ CFileOpenBrowser::_CleanupDialog(int)]

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Oriol Franch]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; ca; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; ca; rv:1.9) Gecko/2008052906 Firefox/3.0

Mozilla Firefox 3 RC 2 crashed when open the navigator.

Reproducible: Sometimes

Steps to Reproduce:
1. Install Firefox 3 RC2
2. Open Firefox 3 RC 2
3. Firefox 3 RC 2 crashed, display User Agent and send error.
Actual Results:  
Send error.

Comment 1

[Steve England [:stevee]]

please do about:crashes and tell us your breakpad crash id.

Comment 2

[Oriol Franch]

20818b47-203b-11dd-aafb-001cc45a2ce4

Comment 3

[Steve England [:stevee]]

Don't know how useful this stack is, but here it is anyway.

Signature	CFileOpenBrowser::_CleanupDialog(int)
UUID	20818b47-203b-11dd-aafb-001cc45a2ce4
Time	2008-05-12 08:49:40-07:00
Uptime	1126
Product	Firefox
Version	3.0b5
Build ID	2008032620
OS	Windows NT
OS Version	5.1.2600 Service Pack 2
CPU	x86
CPU Info	AuthenticAMD family 6 model 7 stepping 0
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x5302c3c
Comments	S'ha penjat el Firefox quan estava obrint una imatge per pujar-la al registre de Netlog.

Frame  	Module  	Signature [Expand]  	Source
0 	comdlg32.dll 	CFileOpenBrowser::_CleanupDialog 	
1 	comdlg32.dll 	_SEH_epilog 	
2 	comdlg32.dll 	CFileOpenBrowser::OnCommandMessage 	
3 	user32.dll 	user32.dll@0x8743 	
4 	user32.dll 	user32.dll@0x14eca 	
5 	user32.dll 	user32.dll@0x14d16 	
6 	user32.dll 	user32.dll@0x14f43 	
7 	user32.dll 	user32.dll@0x8743 	
8 	user32.dll 	user32.dll@0x8825 	
9 	user32.dll 	user32.dll@0xb8aa 	
10 	user32.dll 	user32.dll@0xb912 	
11 	comctl32.dll 	comctl32.dll@0x26ff5 	
12 	comctl32.dll 	comctl32.dll@0x270d7 	
13 	comctl32.dll 	comctl32.dll@0x293dc 	
14 	user32.dll 	user32.dll@0x8743 	
15 	user32.dll 	user32.dll@0x8825 	
16 	user32.dll 	user32.dll@0x89dc 	
17 	user32.dll 	user32.dll@0x8a1f 	
18 	user32.dll 	user32.dll@0x13634 	
19 	user32.dll 	user32.dll@0x13771 	
20 	user32.dll 	user32.dll@0x16f13 	
21 	user32.dll 	user32.dll@0x16f55 	
22 	user32.dll 	user32.dll@0x22065 	
23 	comdlg32.dll 	NewGetFileName 	
24 	comdlg32.dll 	NewGetOpenFileName 	
25 	comdlg32.dll 	GetFileName 	
26 	comdlg32.dll 	GetOpenFileNameW 	
27 		@0x300cb1b4 	
28 		@0x3002ecf1

Comment 4

[timeless]

moderately, eventually we may need to contact microsoft. we have some microsoft contacts in bugzilla, but not yet.

stevee: fwiw when a crash is just in ms libraries, you'll want to copy the information about the version number for at least the most interesting library:

comdlg32.dll  	6.0.2900.2180  	4FCBEAD63D7345998C1F92D8DBB0DC272

the culprit for common dialogs could be shell extensions, a quick survey:
fsshext.8.5.1302.1018.dll  	8.5.1302.1018  	FB43EA0F9C934A628BEBBC76C94F10F31
"Windows Live Messenger"

LVPrcInj.dll  	11.5.0.1158  	9DC29ACA17A34C89B9612E686B60990D1
Logitech WebCam thing (scary, if this is the culprit, please bug them and include a link to your complaint here)
http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=34837

reporter: please try disabling these two...