Closed Bug 437778 Opened 16 years ago Closed 16 years ago

support.mozilla.com is down ("Unable to connect to the database !")

Categories

(mozilla.org Graveyard :: Server Operations, task)

Product:
mozilla.org Graveyard
Component:
Server Operations
Platform:
All
Other
Type:
task
Priority:
Not set
Severity:
blocker

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: djst, Assigned: chizu)

Details

The front page of SUMO currently shows

Unable to connect to the database !
Too many connections
Nelson is currently checking what could cause this message.
The message is the error message from the db server. Can someone in IT check what could be the cause of this? I will be on standby here in case I need to take any action or be consulted on something.
Assignee: server-ops → thardcastle
This error occurred briefly, but the netscaler cached the error page. I cleared the cache and it's working again.
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
OK. I heve filed ug 437787 – Set cache header to prevent netscaler from caching db error pages as follow up. Let me know if that approach is not recommended for any reason (I don't know, maybe causing many more attempted requests to the db in the event of error?)
Product: mozilla.org → mozilla.org Graveyard
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