438574 - Toolbar icons disappearing

Status: RESOLVED INVALID

(Firefox :: Toolbars and Customization, defect)

Description

[James]

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en; rv:1.9) Gecko/20080528 Epiphany/2.22 Firefox/3.0
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9) Gecko/2008060309 Firefox/3.0

Running Ubuntu 8.04 and new Firefox updates were recently pushed out. Suddenly Firefox is crashing quite regularly and corrupting the profile; icons don't show in the toolbars; extensions won't install/update/run.

Create new profile each time. Have tried without any extensions and Firefox crashed when I tried to open a regular XUL file; profile was corrupted.

Reproducible: Always

Steps to Reproduce:
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Comment 1

[James]

Attachment: Screenshot of Firefox toolbar after corruption

This is a screenshot of my toolbar after corruption. Oddly enough even after using "firefox -p" and creating a new profile it too appeared to be corrupt. But this corruption appears to occur even after clean closes.

Comment 2

[James]

Ahah. Thanks to http://devtime.blogspot.com/2007/09/my-firefox-toolbars-are-blank.html I have restored my toolbars to their former glory. Basically run Firefox in safe mode (-safe-mode) and "reset toolbars".

The extensions issue (not completing their install) appears to have resolved itself.

Comment 3

[James]

I am reopening and altering this bug as I have narrowed it down some more. When I customise the main toolbar, even just removing one element such as the search box, the next time Firefox is opened all icons are missing on the toolbar and in the menus. I can reset it using the -safe-mode switch to reset toolbars.

Comment 4

[James]

Bugs that are possibly the same issue:
https://bugzilla.mozilla.org/show_bug.cgi?id=435492
https://bugzilla.mozilla.org/show_bug.cgi?id=435619

Comment 5

[James]

Argh. I was wrong again. I reset the toolbars. Then closed Firefox without changing anything. The next time Firefox was opened all the icons had gone.

Comment 6

[James]

I've got an error for you now.

*** e = [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: chrome://browser/content/utilityOverlay.js :: getShellService :: line 307"  data: no]

Comment 7

[Mike Beltzner [:beltzner, not reading bugmail]]

Need a confirmation before we can consider blocking on this. Please try to find some other people on Ubuntu, or work up a set of STR. We appreciate the time you've taken so far!

Comment 8

[James]

A complete Ubuntu re-install has resolved all the Firefox issues I was having.