439107 - browser crashed everytime without any message

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Nuria]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; es-ES; rv:1.9) Gecko/2008052912 Firefox/3.0
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; es-ES; rv:1.9) Gecko/2008052912 Firefox/3.0

When you enters the address http://www.jazztel.com, the browser crashes and not even shows the dialog for reporting the bug. This has been observed in other pages too.

Reproducible: Always

Steps to Reproduce:
1.go to www.jazztel.com

Actual Results:  
browser windows closes 

Expected Results:  
anything but browser closing without any message

Comment 1

[Steve England [:stevee]]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9pre) Gecko/2008060806 Minefield/3.0pre ID:2008060806

WFM. What version of Flash do you have installed? And is the version of Fx3 you have RC3 or an earlier build?

Comment 2

[Nuria]

I have Fx3 RC3. The problem was present in RC2 and remains in RC3. 

The Flash version report from about:plugins is: 
Shockwave Flash

    Nombre del fichero: libflashplayer.so
    Shockwave Flash 9.0 r48

Tipo MIME 	Descripción 	Sufijos 	Habilitado
application/x-shockwave-flash 	Shockwave Flash 	swf 	Sí
application/futuresplash 	FutureSplash Player 	spl 	Sí

Comment 3

[Steve England [:stevee]]

This is old, please update to the latest flash and report back if the crashing disappears.

Comment 4

[Nuria]

I've download and installed the newest version of flash. 

The new version  report from about:plugins is: 
Shockwave Flash

    Nombre del fichero: libflashplayer.so
    Shockwave Flash 9.0 r124

The crashing remains.

Comment 5

[Steve England [:stevee]]

Hmmm, can you please try making a new firefox profile for a test
- http://kb.mozillazine.org/Profile_manager
Do not delete any existing profile(s)

Comment 6

[Nuria]

I've created a new profile and still obtains the same result. 

Comment 7

[Steve England [:stevee]]

Sorry, I can't explain why a new profile with the latest version of Flash would crash on this page. Please try one of these support fourms:
- http://support.mozilla.com/en-US/kb/Support+Website+Forums
- http://forums.mozillazine.org/viewforum.php?f=38

Comment 8

[Nuria]

I've detected what's the plugin that causes the problem. 

The guilty is : libtotem-basic-plugin.xpt


I've removed this file and everything works perfectly in the reported page www.jazztel.com