Flash does not work in SmugMug




10 years ago
10 years ago


(Reporter: pshmah, Unassigned)


Firefox Tracking Flags

(Not tracked)




10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

I am a member of SmugMug and like to use their slideshow option to view photos.  It worked great with FF2. Now, with FF3, it does not work. I contacted SmugMug and was told that it worked with their FF3.  However, I did a few things that they suggested.  I reinstalled Flash even though I had the latest plugin, and I emptied all my temporary Internet files and cookies.  It's still not working.

Reproducible: Always

Steps to Reproduce:
1.Go to SmugMug.
2.Open a gallery.
3.Choose slideshow as the viewing option.
Actual Results:  
Very brief, for a fraction of a second, there was an animated "loading" bar in the middle of the screen, then nothing.  No photo loaded, and when I tried to use the advance arrow to advance to the next photo (even though there were none), nothing happened.

Expected Results:  
As soon as I chose slideshow as my viewing option, the first picture in the gallery should have loaded.  Arrows to advance should have worked.

Comment 1

10 years ago
It works fine for me.

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9) Gecko/2008052912 Firefox/3.0
Flash 9.0 r124

Which version of Flash are you running? (tools->addons->plugins)

For anyone who needs a sample SmugMug gallery to test:
Works fine under XP:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

Also Flash 9.1 r124

Comment 3

10 years ago
The first thing I did was check the version of Flash I had.  It was up to date, the most recent. I checked at work today, where I am also using FF3 and the Flash feature in SmugMug did not work there either.  I then tried disabling AdBlock Plus.  With AdBlock Plus disabled, the Flash feature in the SmugMug slideshow works fine.  However, now I don't know how to change anything in AdBlock in order to get everything well.  I don't want to have to disable it every time I use SmugMug.

Comment 4

10 years ago
I added @@http://*.smugmug.com to Adblock's whitelist and now the Flash slideshow feature in SmugMug is working fine. 
Last Resolved: 10 years ago
Resolution: --- → FIXED
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