440158 - [Google Desktop] After upgrade from FF2.0.0.14 to 3, program crashes on start every time

Status: RESOLVED DUPLICATE of bug 401513

(Firefox :: Installer, defect)

Description

[Ian Silvester]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: http://www.download.mozilla.org/?product=firefox-3.0&os=win&lang=en-GB

Upgraded from 2.0.0.14 to 3.0. Installation seems to run ok. Select start up on finish. Crash reporter runs. Select send report. Both options, send on restart/send on finish result in an error message that the report could not be sent. Closing reporter and restart FF3 causes another duplicate crash. 

Reproducible: Always

Steps to Reproduce:
1.Uninstalled FF3
2.Restarted PC.
3.Redownload installer.
4.Reinstall
5.Program crashes
6.Crash reporter runs
7.Uninstall FF3
8. Install FF2 - program runs ok.
Actual Results:  
Program still won't run


Expected Results:  
Run !

Extra file in crash report folder :-

Theme=classic/1.0
StartupTime=1213817531
ServerURL=https://crash-reports.mozilla.com/submit
BuildID=2008052906
ProductName=Firefox
UserID=9bbea19d-5309-477e-a56e-cd1381fd5932
Vendor=Mozilla
Version=3.0
InstallTime=1213727345
CrashTime=1213817534
SecondsSinceLastCrash=86702

Comment 1

[Ian Silvester]

Attachment: Extra file from crash report folder

Comment 2

[Ian Silvester]

Attachment: dmp file from crash report folder

Comment 3

[Robert Strong (they/them - no direct email)]

Can you try installing into a new directory by selecting Custom during the install and seeing if that works? If it does I'd like to get a listing of the files in the old installation directory.

Comment 4

[Ian Silvester]

Attachment: Screen dump of FF2 installation folder

Comment 5

[Ian Silvester]

I created a sub directory in the Firefox installation and the program now runs.

Comment 6

[Robert Strong (they/them - no direct email)]

I'd like to get a file list of the nonworking Firefox 3 installation... that appears to be a Firefox 2 installation. Also, if you do a screenshot could you please include one of the components sub-directory?

Comment 7

[Eric Jung [:ericjung]]

Attachment: windbg stack trace

Comment 8

[Eric Jung [:ericjung]]

Looks related to Google Desktop. Can you please reinstall google desktop and try again?

Comment 9

[Ian Silvester]

Attached are a set of screenshots of the failed installation and the installer log.

Comment 10

[Ian Silvester]

Attachment: Screenshots as requested

Comment 11

[Ian Silvester]

Attachment: Install log

Comment 12

[Ian Silvester]

Removed Google Desktop. Installed Firefox 3. Reinstalled Google Desktop. Firefox crashed at first attempt but has worked since.