Random crashing with GMail, Vista error reporting catches crash, no report is sent to Mozilla, no flash content active! [@ HashString]

RESOLVED INCOMPLETE

Status

()

Core
JavaScript Engine
--
critical
RESOLVED INCOMPLETE
10 years ago
7 years ago

People

(Reporter: Fred, Unassigned)

Tracking

({crash})

Trunk
x86
Windows Vista
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

Attachments

(2 attachments)

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

I was viewing Gmail, no flash content was active in my inbox that I was aware of.  It's possible in a closed tab there was flash active moments before, but the browser was stable after I closed the tab.  The crash details I could get from Vista are:

Product
Firefox

Problem
Stopped working

Date
6/18/2008 11:23 PM

Status
Report Sent

Problem signature
Problem Event Name:	APPCRASH
Application Name:	firefox.exe
Application Version:	1.9.0.3071
Application Timestamp:	483ebafb
Fault Module Name:	js3250.dll
Fault Module Version:	4.0.0.0
Fault Module Timestamp:	483ebb90
Exception Code:	c0000005
Exception Offset:	00039ae5
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:	1033
Additional Information 1:	160f
Additional Information 2:	594efeb75e7526bc326c3624725fbf28
Additional Information 3:	8d22
Additional Information 4:	a1ad26ffd916e5b69dcc3179f3f56990

Extra information about the problem
Bucket ID:	788897910


Here's a page from MS about these "c0000005" crashes:

http://blogs.msdn.com/calvin_hsia/archive/2004/06/30/170344.aspx


Reproducible: Sometimes

Steps to Reproduce:
1. Open GMail inbox, read mail, occasionally it crashes for me.
2.
3.
Actual Results:  
Random crashes without Mozilla's built in error reporting module catching the crash.

Expected Results:  
I expected your crash reported to tell you what happened so you could hopefully get it fixed for me in a future version!
Read http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg and attach the stack trace as attachment in this bug.
(Reporter)

Comment 2

10 years ago
Created attachment 325766 [details]
Stack Trace

Here is your requested stack trace, this crash happened as I was closing a tab.

Comment 3

10 years ago
thanks
Assignee: nobody → general
Severity: normal → critical
Component: General → JavaScript Engine
Keywords: crash
Product: Firefox → Core
QA Contact: general → general
Summary: Random crashing with GMail, Vista error reporting catches crash, no report is sent to Mozilla, no flash content active! → Random crashing with GMail, Vista error reporting catches crash, no report is sent to Mozilla, no flash content active! [@ HashString]
Version: unspecified → Trunk
(Reporter)

Comment 4

10 years ago
Created attachment 325768 [details]
A second Stack Trace

I hope this is the information you need!

Comment 5

10 years ago
sorry, that's a different crash. i can't find it
(searched for nsImageLoadingContent::RemoveObserver)
(Reporter)

Comment 6

10 years ago
timeless,
Should I open another ticket regarding attachment #325768 [details] ?
I am very willing to help where I can, I just do not know for sure what you want me to do based on comment #5.
Thank you!
Just a note Gmail (at least version 2) has flash, it's used to play the beep sound when im'ing. It's just used for that and is hidden in an iframe.
(Reporter)

Comment 8

10 years ago
I never use the Chat feature, I have disabled this feature in Gmail settings so we'll see if this clears up my problem.  It only happens at home on Vista, I use FF3 at work all day on the same sites (on XP) and it's fine.

(In reply to comment #8)
> I never use the Chat feature, I have disabled this feature in Gmail settings so
> we'll see if this clears up my problem.  It only happens at home on Vista, I
> use FF3 at work all day on the same sites (on XP) and it's fine.
> 

Unless you don't use the New Version at all, the page will still have flash embedded in it (just look in Tools->Page Info->Media, you'll see it there).
(Reporter)

Comment 10

10 years ago
Confirmed, however is this what caused my crash in this case or was I just adding noise to a different problem?

Comment 11

10 years ago
Comment on attachment 325766 [details]
Stack Trace

>002aee98 68c49d2c xul!nsEventListenerManager::HandleEventSubType(struct nsListenerStruct * aListenerStruct = 0x81a40058, class nsIDOMEventListener * aListener = 0x03c59f00, class nsIDOMEvent * aDOMEvent = 0x084fc5e0, class nsISupports * aCurrentTarget = 0x03c73148, unsigned int aPhaseFlags = 0x2aef80)+0x79 [e:\fx19rel\winnt_5.2_depend\mozilla\content\events\src\nseventlistenermanager.cpp @ 1080]
>002aef1c 68ccc7b7 xul!SearchTable(struct PLDHashTable * table = 0x0374bfd8, void * key = 0x04e97e40, unsigned int keyHash = 0x4e97e20, PLDHashOperator op = 1857962009 (No matching enumerant))+0xcc [e:\fx19rel\winnt_5.2_depend\mozilla\obj-fx-trunk\xpcom\build\pldhash.c @ 413]
>002aef34 68bf50ee xul!nsEventStateManager::GetEventTarget(class nsIFrame ** aFrame = 0xc58bc9eb)+0x3d [e:\fx19rel\winnt_5.2_depend\mozilla\content\events\src\nseventstatemanager.cpp @ 4044]
This looks strange. How ::GetEventTarget manage eventually call ::HandleEventSubType
Is this still an issue?
Marking as incomplete because we couldn't figure out the bug based on the stack traces :(

Btw, I'm not sure why you suspected that Flash was involved, but you might want to visit http://www.adobe.com/software/flash/about/ to make sure that if you have Flash, you have the latest version.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
Crash Signature: [@ HashString]
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