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Firefox crashes about every 15 minutes

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
9 years ago
6 months ago

People

(Reporter: Bill Haynes, Unassigned)

Tracking

({crash})

3.0 Branch
x86
Windows XP
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

I upgraded to 3.0 yesterday and the longest I have been able to work is about 15 minutes. When I move back in a page, I get a message that an error has occurred and Firefox must close.  It gives me the option to report it to MicroSoft, which I have done about a dozen times today alone.

Reproducible: Sometimes

Steps to Reproduce:
1.
2.
3.
Is this still an issue ?
Bill the most recent version of Firefox is 3.5 which was released on two days ago. If it is still an issue for you with 3.0 please try to upgrade. It would be great if you can report back. Thanks!
Severity: normal → critical
Keywords: crash
Can you please try to reproduce this in Firefox Safe Mode or a new profile? Also, we need some way to reproduce this reliably. A stacktrace would be nice.
Version: unspecified → 3.0 Branch
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE

Comment 4

6 months ago
Firefox crashes every 15 minutes or so consistently.... my report log follows:

AdapterDeviceID: 0x1382
AdapterDriverVersion: 21.21.13.7654
AdapterSubsysID: 6893103c
AdapterVendorID: 0x10de
Add-ons: %7BD9A7CBEC-DE1A-444f-A092-844461596C4D%7D:7.7,openlinkintab%40piro.sakura.ne.jp:1.0.2016011401,openbookmarkintab%40piro.sakura.ne.jp:2.0.2016021001,%7Bdc501fe1-520b-41f2-9421-ecbb2e7f0255%7D:1.1.14,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.0.2,support%40lastpass.com:4.1.45a,disable-prefetch%40mozilla.org:1.0,e10srollout%40mozilla.org:1.12,aushelper%40mozilla.org:2.0,deployment-checker%40mozilla.org:1.0,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0
AddonsShouldHaveBlockedE10s: 1
AsyncPluginInit: 0
AvailablePageFile: 24920268800
AvailablePhysicalMemory: 21498261504
AvailableVirtualMemory: 2343272448
BIOS_Manufacturer: AMI
BlockedDllList: 
BreakpadReserveAddress: 70320128
BreakpadReserveSize: 67108864
BuildID: 20170323105023
CPUMicrocodeVersion: 0x49
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1491921781
E10SCohort: disqualified-test
EMCheckCompatibility: true
Email: namelocbob@yahoo.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1490875699
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1382, AdapterSubsysID: 6893103c, AdapterDriverVersion: 21.21.13.7654
FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ DXVA2D3D11? DXVA2D3D11+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 2313
StartupCrash: 0
StartupTime: 1491919472
SystemMemoryUsePercentage: 16
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170323105023","version":"52.0.2","vendor":"Mozilla","platformVersion":"52.0.2","xpcomAbi":"x86-msvc","hotfixVersion":"20170302.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":24512,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3408,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":953,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG MZ7LN128HCHP-000H1","revision":"EMT02H0Q"},"binary":{"model":"SAMSUNG MZ7LN128HCHP-000H1","revision":"EMT02H0Q"},"system":{"model":"SAMSUNG MZ7LN128HCHP-000H1","revision":"EMT02H0Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"NVIDIA GeForce GTX 745","vendorID":"0x10de","deviceID":"0x1382","subsysID":"6893103c","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhdcwu.inf_amd64_66cd0bfdc007680b\\nvwgf2um","driverVersion":"21.21.13.7654","driverDate":"12-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.formfill.enable":false,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","browser.urlbar.suggest.searches":true,"devtools.chrome.enabled":true,"devtools.debugger.remote-enabled":true,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16811,"resetDate":17259},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"2.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17255,"updateDay":17255,"isSystem":true},"deployment-checker@mozilla.org":{"blocklisted":false,"description":"Check that Users Encounter Mozilla Sites as Deployed by Mozilla","name":"Site Deployment Checker","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17255,"updateDay":17255,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17255,"updateDay":17255,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17255,"updateDay":17255,"isSystem":true},"{D9A7CBEC-DE1A-444f-A092-844461596C4D}":{"blocklisted":false,"description":"Default FullZoom Level","name":"Default Full Zoom Level","userDisabled":false,"appDisabled":false,"version":"7.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17259,"updateDay":17259,"signedState":2,"isSystem":false},"openlinkintab@piro.sakura.ne.jp":{"blocklisted":false,"description":"Loads links in new tabs, by conditions.","name":"Open Link in New Tab","userDisabled":false,"appDisabled":false,"version":"1.0.2016011401","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17259,"updateDay":17259,"signedState":2,"isSystem":false},"openbookmarkintab@piro.sakura.ne.jp":{"blocklisted":false,"description":"Always opens new tab from bookmarks.","name":"Open Bookmarks in New Tab","userDisabled":false,"appDisabled":false,"version":"2.0.2016021001","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17259,"updateDay":17259,"signedState":2,"isSystem":false},"{dc501fe1-520b-41f2-9421-ecbb2e7f0255}":{"blocklisted":false,"description":"Helps preserve your opt-out choices for interest-based ads from companies participating in the DAA S","name":"Protect My Choices","userDisabled":false,"appDisabled":false,"version":"1.1.14","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17259,"updateDay":17259,"signedState":2,"isSystem":false},"disable-prefetch@mozilla.org":{"blocklisted":false,"description":"Disables predictive prefetch by default in 52.*.","name":"Disable Prefetch","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17261,"updateDay":17261,"signedState":3,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.12","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17261,"updateDay":17261,"signedState":3,"isSystem":true},"support@lastpass.com":{"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass: Free Password Manager","userDisabled":false,"appDisabled":false,"version":"4.1.45a","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17259,"updateDay":17263,"signedState":2,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17255,"updateDay":17255},"activePlugins":[{"name":"Shockwave Flash","version":"25.0.0.127","description":"Shockwave Flash 25.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17245}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 29460312064
TotalPhysicalMemory: 25702215680
TotalVirtualMemory: 4294836224
URL: https://www.google.com/search?q=ford+boxlink+ideas&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEwjmu4fI0ZzTAhVM92MKHfs8BscQsAQIIw&biw=1280&bih=592#imgrc=YjpCAIk7mqgyqM:
UptimeTS: 7683.645583204
Vendor: Mozilla
Version: 52.0.2
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.
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