441001 - message received: We're sorry, but we encountered an error while processing your request. Please login again

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Mark J]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

After logging into my credit union I clicked on a tab named QwikPay. Immediately I get a message that states: We're sorry, but we encountered an error while processing your request. Please login again. But if I right-click on this tab and select to open in new tab or window the correct information and access is allowed. This was not a problem with previous releases of FireFox.

Reproducible: Always

Steps to Reproduce:
1. Go to https://www.viewpointbank.com
2. Enter username and password for homebanking
3. Select QwikPay Tab.



The QwikPay tab actuals goes to https://digitalinsight.presentment.com/csp/CSPServlet/Inbox?eventName=InboxRSEvent

Comment 1

[:Gavin Sharp [email: [e-mail]]]

This isn't a security sensitive bug.

Seems unlikely that this is caused by a bug in Firefox - are you sure there just wasn't a glitch with the credit union's website?

Can you reproduce it consistently? Does it work again if you try an older version of Firefox?

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.