User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 Firefox crashes and exit to desktop every time I try to open the website http://minosimports.com/ I tried to run Firefox in Safe Mode. I closed all Firefox windows, started Firefox in safe mode and yet the browser keeps crashing. Reproducible: Always Steps to Reproduce: 1. Open http://minosimports.com/ 2. Press Enter button or Go 3. Firefox crashes Expected Results: Firefox should not crash Here is the output from crash window under Vista Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 22.214.171.12471 Application Timestamp: 483ebafb Fault Module Name: nppl3260.dll Fault Module Version: 126.96.36.199 Fault Module Timestamp: 4775bfe1 Exception Code: c0000005 Exception Offset: 000054bb OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160
No crash for me. (3.0 on Linux) Please go to about:crashes and post crash ID. If it didn't catch the crash, try disabling the Flash plugin via the add-ons manager and try again. (bug 422308)
Well, I went and disabled the Flash plug-in and the website still crashes but I went further to test all the plug-ins I have installed. I found the plug-in that causes this problem. It is called RealPlayer (tm) G2 LiveConnect Enabled Plug-in (32bit) I actually don't know what that plug-in does to begin with. I guess it was installed when I installed RealPlayer v11
Here are the crash IDs I have. I believe they belong to the same problem b5ff2eb5-4096-11dd-a30d-001cc45a2c28 6d037847-40a5-11dd-b4cf-001321b13766 857c3dc5-40a5-11dd-87a1-001cc45a2c28
0 nppl3260.dll nppl3260.dll@0x54bb 1 nppl3260.dll nppl3260.dll@0xc29a 2 xul.dll nsPluginHostImpl::InstantiateEmbeddedPlugin mozilla/modules/plugin/base/src/nsPluginHostImpl.cpp:3635 3 xul.dll nsObjectFrame::InstantiatePlugin mozilla/layout/generic/nsObjectFrame.cpp:860 This looks like topcrash #30 right now for Firefox 3.0. Some other RealPlayer crashes: https://bugzilla.mozilla.org/buglist.cgi?quicksearch=nppl3260.dll (though, I don't see one with this specific signature) Please post the plugin version from about:plugins. See if there's a newer version to upgrade to.
Keywords: crash, realplayer, topcrash
Summary: Firefox crashes → RealPlayer (tm) G2 LiveConnect Enabled Plug-in (32bit) crashes [@nppl3260.dll@0x54bb]
Component: General → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
Version: 3.0 Branch → Trunk
yes, upgrading RealPlayer solved the problem. THanks a lot for your help Dave.
Good. I just tried installing the latest RealPlayer 11 in a Windows XP SP3 VirtualBox with Firefox 3.0 and I couldn't reproduce. What version did you have installed?
I guess it was version 11 beta of RealPlayer. I haven't used it in a long time and was just sitting on my computer.
Yeah, don't use beta versions of plugins that are iffy to begin with. :p Closing as INVALID as it's not a Mozilla bug and has been fixed on their end anyway.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INVALID
I didn't think of the plug-ins when I installed Real. I guess I can't stop from installing betas starting from my favorite browser FF :D
I don't have access to Vista and don't plan to. If someone wishes to verify this bug then please test on Vista first.
Well, I still crash with the latest RealPlayer plugin installed on Vista, using the latest trunk build and Firefox3.0.x. I guess this might be a RealPlayer plugin issue, but I want to be sure. Johnny, what do you think about this? I don't get a crash on branch. I could perhaps look for a regression range, if needed. In case this is a RealPlayer plugin issue on Vista, should we perhaps investigate if this happens for all Vista users and then blocklist the plugin?
I don't think we'll block on this since it's probably a RealPlayer issue, but if you can pin down a regression range that might convince us otherwise that its' our bug.
Flags: blocking188.8.131.52? → wanted1.9.0.x?
Component: Plug-ins → RealPlayer (Real)
Product: Core → Plugins
QA Contact: plugins → real-player
Version: Trunk → unspecified
Crash Signature: [@nppl3260.dll@0x54bb]
Product: Plugins → Plugins Graveyard
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