Browser Crashes. High Cpu and memory usage.

RESOLVED INCOMPLETE

Status

()

--
major
RESOLVED INCOMPLETE
10 years ago
3 years ago

People

(Reporter: Burkaano, Unassigned)

Tracking

({qawanted, stackwanted})

3.0 Branch
x86
Windows XP
qawanted, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2009-07-07)

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

When sometimes, more than 3 tabs are opened, if i open another one (web with heavy stuff - like Java (game runescape), Youtube Video or random pages from google search firefox don't respond anymore.

I press ctrl+alt+del and watch what is going on..
CPU usage is about 70-99% , Memory usage is rapidly growing up about 30mb in 5 secs.. 

Firefox used about 100mb memory and after 30 secs it was about 420mb.. and continued grow up. 

In Firefox 2 - nothing happened like theese, i have always more than 3 tabs open. Sometimes up to 15..

Of course if this will happen, i think i ll moove to another browser, but i hope you will fix this. 
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i don't think it's connected to this, but i have seen process dumpreg.exe after firefox crashes, who appears and disapears after some time.

Reproducible: Sometimes

Steps to Reproduce:
1. only one tab
2.
3.
Actual Results:  
no crashes
(Reporter)

Comment 1

10 years ago
sorry i misunderstand what - Reproducible means. 
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(Reporter)

Comment 2

10 years ago
I will try to get screens, if it helps. 
I also experience sometimes this issue. The memory consumption increases by ~6 MB/s until values of 600 to 700 MB (maybe everything used) and then falls fast to 100 MB and it starts again. Only in a short time after this fall the application is responsive.

Could people also please check if they have/had a pdf document open and AcroRd32.exe was still running after the crash (if you know that you don't have Acrobat Reader in the autostart menu).
Severity: critical → major
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: qawanted
Version: unspecified → 3.0 Branch
Got today again this problem, but closing another application with 900 MB virtual memory in use solved the problem. Could this be an out of memory (OOM) issue?

Comment 6

10 years ago
I got the same problem with updated firefox 3 in Vista 32bit. Some times when using a new aba, the program crashes and do not respond more, slowing down the system, until I got to close it. Using Ctrl+Alt+Del I could see that, even though I close the program it continues in memory, and using huge amount of it, and also it is impossible to shut down from memory. The only way to drop it from memory is to restart the system. 
I seriously considering to use another software if there is not a solution.

Comment 7

10 years ago
archaeoperyx, robert: since we don't know what the problem is, you can't know you have the same problem. file your own bugs, *but* please follow the instructions from comment 3.

Comment 8

9 years ago
Jurģis can you supply stac trace?  see comment 3.
Make sure you have the latest firefox, and java, and flash player  version 10 plugin
Status: NEW → UNCONFIRMED
Keywords: stackwanted
Whiteboard: closeme 2009-06-18

Comment 9

9 years ago
(In reply to comment #7)
> archaeoperyx, robert: since we don't know what the problem is, you can't know
> you have the same problem. file your own bugs, *but* please follow the
> instructions from comment 3.

The instructions in comment 3 seems to complicated, is there another way that does not require to install more programs?

Thanks

Comment 10

9 years ago
(In reply to comment #9)
> (In reply to comment #7)
> > archaeoperyx, robert: since we don't know what the problem is, you can't know
> > you have the same problem. file your own bugs, *but* please follow the
> > instructions from comment 3.
> 
> The instructions in comment 3 seems to complicated, is there another way that
> does not require to install more programs?
> 
> Thanks

nope. but really it's easier than it looks. install debugger, copy/paste the commands, update bug
Whiteboard: closeme 2009-06-18 → closeme 2009-07-07
No reply, INCO. Please reopen if you still see this bug in Firefox 3.5 or later in Firefox safe mode (http://support.mozilla.com/en-US/kb/Safe+Mode) or a new Firefox profile (http://support.mozilla.com/en-US/kb/Profiles) with updated plugins. We also need a stacktrace.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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