AOL emails with attachments - attachments cannot be opened or saved




Downloads API
10 years ago
8 years ago


(Reporter: Tom Molitors, Unassigned)


Firefox Tracking Flags

(Not tracked)





10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20080404 Firefox/
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20080404 Firefox/

An email with an attachment: the email can be opened and read, but the attachment cannot be opened or saved.  After clicking on the attachment, the Firefox "You have chosen to open..." dialog box appears with its options ("Open with...", "Save to Disk", "Do this automatically..."), but the "OK" button is disabled.  The circling dots in the upper right-hand corner are constantly "spinning", indicating a running process along with a "Transferring data from" message along the bottom edge of the screen.

This problem is consistent across numerous (50+) emails with attachments and began a few weeks ago.  Quiting Firefox and using IE7, the emails and their attachments function properly (i.e., the email attachments are not corrupt).

Reproducible: Always

Steps to Reproduce:
1. Using Firefox, go to
2. Log into AOL's email
3. Find an email with an attachment
4 [review]. Left-click on the attachment
5. Wait and wait and wait for the "OK" button to enable
Actual Results:  
I waited and waited and waited and waited.  After waiting, I clicked on the "Cancel" button of the "You have chosen to open..." dialog box.  It closed and I continued working on other things.

Expected Results:  
The download should have proceeded.


10 years ago
Product: Firefox → Toolkit
IS this till an issue with Fitrefox3.5 or later ?

Comment 2

8 years ago
No response to comment 1, closing as incomplete.
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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