443138 - (Security_Zone_Policy) Security Zone Policy issues when downloading in FFV3 of file sizes greater than 6.4kbs

Status: RESOLVED INCOMPLETE

(Toolkit :: Downloads API, defect)

Description

[Derrick Stennett]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

When downloading a file to excel or csv format from another program through firefox the file will not download. The download manager message reports that the download has been blocked by your security zone policy. When the file size is less than 6.4kb, it will work from the same site, anything greater than 6.4kb will return the message in the download screen. as an example when using RT (Request tracker trouble ticket system, running in firefox) when you select spreadsheet, the information is downloaded to a spreadsheet for viewing/manipulating. This was working perfectly in Firefox V2. As soon as I changed to FF-V3 the problem appeared. 

Reproducible: Always

Steps to Reproduce:
1.when selecting spreadsheet to download
2.you are asked to open the file "What should firefox do with this file? open with excel/or save the file
3.Select either one
4.The download manager screen displays the results
5.The download manager window reports that the download has been blocked by your security zone policy
Actual Results:  
download and excel will not display info

Expected Results:  
excel opens up with info in spreadsheet

the internet is reporting to either re-download and install IE-7 or to uninstall IE-7 to get this to work. either of these solutions are working

Comment 1

[Masatoshi Kimura [:emk]]

http://support.mozilla.com/de/kb/Unable+to+download+or+save+files#Reset_system_Internet_security_settings

Comment 2

[Jim Mathies [:jimm]]

Great wiki page - 

http://kb.mozillazine.org/Unable_to_save_or_download_files

Comment 3

[Derrick Stennett]

(In reply to comment #0) I have verifyied the internet settings and still have the issue as when I first started, removed IE-7 and reintalled IE-6. Still the same issue. I have verifyied the settings in IE6 under tools, internet options.
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9)
> Gecko/2008052906 Firefox/3.0
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9)
> Gecko/2008052906 Firefox/3.0
> When downloading a file to excel or csv format from another program through
> firefox the file will not download. The download manager message reports that
> the download has been blocked by your security zone policy. When the file size
> is less than 6.4kb, it will work from the same site, anything greater than
> 6.4kb will return the message in the download screen. as an example when using
> RT (Request tracker trouble ticket system, running in firefox) when you select
> spreadsheet, the information is downloaded to a spreadsheet for
> viewing/manipulating. This was working perfectly in Firefox V2. As soon as I
> changed to FF-V3 the problem appeared. 
> Reproducible: Always
> Steps to Reproduce:
> 1.when selecting spreadsheet to download
> 2.you are asked to open the file "What should firefox do with this file? open
> with excel/or save the file
> 3.Select either one
> 4.The download manager screen displays the results
> 5.The download manager window reports that the download has been blocked by
> your security zone policy
> Actual Results:  
> download and excel will not display info
> Expected Results:  
> excel opens up with info in spreadsheet
> the internet is reporting to either re-download and install IE-7 or to
> uninstall IE-7 to get this to work. either of these solutions are working

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9)
> Gecko/2008052906 Firefox/3.0
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9)
> Gecko/2008052906 Firefox/3.0
> When downloading a file to excel or csv format from another program through
> firefox the file will not download. The download manager message reports that
> the download has been blocked by your security zone policy. When the file size
> is less than 6.4kb, it will work from the same site, anything greater than
> 6.4kb will return the message in the download screen. as an example when using
> RT (Request tracker trouble ticket system, running in firefox) when you select
> spreadsheet, the information is downloaded to a spreadsheet for
> viewing/manipulating. This was working perfectly in Firefox V2. As soon as I
> changed to FF-V3 the problem appeared. 
> Reproducible: Always
> Steps to Reproduce:
> 1.when selecting spreadsheet to download
> 2.you are asked to open the file "What should firefox do with this file? open
> with excel/or save the file
> 3.Select either one
> 4.The download manager screen displays the results
> 5.The download manager window reports that the download has been blocked by
> your security zone policy
> Actual Results:  
> download and excel will not display info
> Expected Results:  
> excel opens up with info in spreadsheet
> the internet is reporting to either re-download and install IE-7 or to
> uninstall IE-7 to get this to work. either of these solutions are working

(In reply to comment #2)
> Great wiki page - 
> http://kb.mozillazine.org/Unable_to_save_or_download_files

(In reply to comment #2)
> Great wiki page - 
> http://kb.mozillazine.org/Unable_to_save_or_download_files

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

In the process of migrating remaining bugs to the new severity system, the severity for this bug cannot be automatically determined. Please retriage this bug using the new severity system.

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:mak, could you have a look please?

For more information, please visit BugBot documentation.

Comment 6

[Marco Bonardo [:mak]]

I don't think this still applies to modern Windows. I have no issues opening CSV in LibreOffice or other apps.
Feel free to reopen if you can still reproduce this bug in Windows 7+.