User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 Here is a problem that was posted over in Mozilla.Support.Firefox on June 24 entitled "FF3 Crashes on this Webpage." It has been thoroughly thrashed out there but with no solution. I bring it here seeking a solution because there seems to be a conflict between FF3 and Win XP. I am not the OP and I hope by bringing it here I have not offended this NG or Mozilla.Support.Firefox in any way. Briefly, the problem is that this site http://www.ramonadisposal.com causes a crash in Firefox and produces an error message saying,"Firefox has encountered a problem an needs to close...." The error signature is: AppName: firefox.exe Appversion 188.8.131.5271 ModName ntdll.dll ModVer 5.1.2600.5512 and seems to occur when Flash Player tries to show the large image in the upper right corner of the site. The small image on the left displays correctly. Now for the specifics. I have Firefox 3 installed on my Laptop and my desktop. Both are running XP Home SP3 and Adobe Flash Player 184.108.40.206. The laptop renders the site just fine but the desktop produces the error above. I installed Firefox on both machines from my administrative account (MAIN). If I go to this site while running as MAIN the error occurs. HOWEVER, if I switch to the guest account or any other account including the Administrator, the site renders with no problems. That seems very strange to me. What I have done: I have compared the Firefox prefs.js and user.js files on both machines and they are identical. I have used the FF Profile manager to run FF on the desktop with the laptop's profile but the problem still exits. I have deleted FF on the Desktop and installed it again. No luck Running FF in the safe mode (firefox.exe -safemode) doesn't solve the problem. Likewise, booting XP into safe mode doesn't either. Will someone please give me some help on getting FF to display this site correctly from my MAIN account on the desktop. Thank you very much. Reproducible: Always Steps to Reproduce: 1.Simply go to www.ramonadisposal.com 2. 3. Actual Results: I get the system error message state above Expected Results: Web page displays the image(movie)
Due to bug 422308, Flash prevents the Mozilla crash reporter from coming up, so you could try disabling it in the add-ons manager and see if it crashes afterwards. However, my guess is that the Flash plugin is what's crashing here. In order to get a stacktrace for us to work with you'll probably need to try this: http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg You could also give Flash 10 beta a try as it lacks this bug and might not crash, however it's not final and doesn't work correctly with everything yet. http://labs.adobe.com/downloads/flashplayer10.html
Severity: normal → critical
(In reply to comment #1) > Due to bug 422308, Flash prevents the Mozilla crash reporter from coming up, so > you could try disabling it in the add-ons manager and see if it crashes > afterwards. However, my guess is that the Flash plugin is what's crashing > here. In order to get a stacktrace for us to work with you'll probably need to > try this: > http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg > > You could also give Flash 10 beta a try as it lacks this bug and might not > crash, however it's not final and doesn't work correctly with everything yet. > http://labs.adobe.com/downloads/flashplayer10.html > Thank you. The Flash 10 (Beta) corrected the problem and I can live with that for a while until the real thing comes out. However, I still don't understand why the webpage displayed correctly when logged in to the XP 'Guest' account. Any thoughts on that.
You'd have to ask Adobe about that. I really don't know. Just to be clear, please be warned that there will be sites that don't work correctly with the beta and you may need to re-install Flash 9 to use them. Also, don't forget to update to Flash 10 final when it comes out. Closing as INVALID as this is apparently a Flash crash and not a Mozilla bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INVALID
Summary: FF3 Crashes on this web page trying to load a movie → Flash 9 in FF3 crashes on this web page trying to load a movie
Bug 451915 - move Firefox/Places bugs to Firefox/Bookmarks and History. Remove all bugspam from this move by filtering for the string "places-to-b-and-h". In Thunderbird 3.0b, you do that as follows: Tools | Message Filters Make sure the correct account is selected. Click "New" Conditions: Body contains places-to-b-and-h Change the action to "Delete Message". Select "Manually Run" from the dropdown at the top. Click OK. Select the filter in the list, make sure "Inbox" is selected at the bottom, and click "Run Now". This should delete all the bugspam. You can then delete the filter. Gerv
Component: Places → Bookmarks & History
QA Contact: places → bookmarks
You need to log in before you can comment on or make changes to this bug.