443250 - Auto upgrade of firefox crashes vista ultimate 64 and freezes on licence agreement

Status: VERIFIED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Hugh Wyman]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; WOW64; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; Media Center PC 5.0)
Build Identifier: Firefox auto update from V2 to next version

When opening firefox on my HP Pavilion dv9000 (intel core2) laptop, I was propted to upgrade firefox.  I clicked to do the upgrade and recieved a "blue screen of death" and the system rebooted.  Once rebooted I tried to open a firefox browser and a window with the "Software licence agreement" came up.  I selected "I accept the terms of the licence agreement" and click OK, but the window does not close and firefox does not start.   The option to click ok is NOT greyed out, it simply does nothing when clicked.  

Reproducible: Always

Steps to Reproduce:
1. accept the prompted automatic update when opening a firefox browser
2. wait for system to reboot after it "blue screen" crashes
3. click firefox icon to open a firefox browser window
4. select I accept the terms of the licence agreement
5. click OK 
Actual Results:  
the "Software licence agreement" window does not close.  It remains open, I can navigate within it, etc, but clicking "ok" does nothing and firefox does not start.  

Expected Results:  
Not crash, and allow me to open a firefox browser window after agreeing to the "Software licence agreement".

themes are turned off on my laptop. 
Below is a SiSoft "Sandra" report of the general information of my laptop:

SiSoftware Sandra

System
Host Name : RECORDING-PC
User : Hugh
Workgroup : WORKGROUP

Processor
Model : Intel(R) Core(TM)2 CPU         T7200  @ 2.00GHz
Speed : 2.00GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Internal Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 1x 4MB, ECC, Synchronous, ATC, 16-way set, 64 byte line size, 2 threads sharing

System
System : Hewlett-Packard HP Pavilion dv9000 (RF312AV#ABA)
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Quanta 30BD
Bus(es) : ISA PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Hewlett-Packard 255.255
Total Memory : 2GB DDR2-SDRAM

Chipset 1
Model : Hewlett-Packard Company 955XM/945GM/PM/GMS/940GML Express Processor to DRAM Controller
Front Side Bus Speed : 4x 166MHz (664MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 4x 166MHz (664MHz data rate)

Video System
Monitor/Panel : Generic PnP Monitor
Adapter : NVIDIA GeForce Go 7600 

Physical Storage Devices
HTS721010G9SA00 (ATA) : 93GB (C:) (E:) (F:)
HTS721010G9SA00 (ATA) : 93GB (D:)
HL-DT-ST DVDRAM GSA-4084N (ATAPI) : N/A (G:)

Logical Storage Devices
Vista (C:) : 61GB (14GB, 24% Free Space) (NTFS) @ HTS721010G9SA00 (ATA)
XP (F:) : 24GB (8.8GB, 36% Free Space) (NTFS) @ HTS721010G9SA00 (ATA)
HP_RECOVERY (E:) : 7.6GB (1.1GB, 14% Free Space) (NTFS) @ HTS721010G9SA00 (ATA)
DATA (D:) : 93GB (48GB, 51% Free Space) (NTFS) @ HTS721010G9SA00 (ATA)
CD-ROM/DVD (G:) : N/A @ HL-DT-ST DVDRAM GSA-4084N (ATAPI)

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : RICOH OHCI Compliant IEEE 1394 Host Controller
Bluetooth Device : Microsoft Bluetooth Enumerator
Bluetooth Device : HP Integrated Bluetooth module
Keyboard : Standard PS/2 Keyboard
Keyboard : HID Keyboard Device
Mouse : Synaptics PS/2 Port TouchPad
Mouse : HID-compliant mouse
Human Interface : HP Quick Launch Buttons 64
Human Interface : Bluetooth Remote Control
Human Interface : HID-compliant device
Human Interface : HID-compliant consumer control device
Human Interface : USB Human Interface Device

Communication Device(s)
Device : HDAUDIO Soft Data Fax Modem with SmartCP

Printers and Faxes
Model : Microsoft XPS Document Writer
Model : Fax

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System(s)
Windows System : Microsoft Windows Vista Business Media Center 6.00.6001 (Service Pack 1)
Platform Compliance : Win64 x64

Windows Experience Index
Current System : 4.5

Network Services
Adapter : Intel(R) PRO/1000 PL Network Connection #2
Adapter : Intel(R) PRO/Wireless 3945ABG Network Connection #2

Comment 1

[Wayne Mery (:wsmwk)]

Hugh, do you still see this problem?

Comment 2

[Aakash Desai [:aakashd]]

These specs are rather specific and something that we should keep around until it can be verified. Let's remove the close me status for now unless Rob has any objections to that.

Comment 3

[Robert Strong (they/them - no direct email)]

We no longer display the license agreement page and it sounds like either the cause of the blue screen or the OS crash may have corrupted something. There really isn't much we can do here so resolving -> incomplete.

Comment 4

[Aakash Desai [:aakashd]]

Ah, yes. It completely slipped my mind. Thanks for the heads up, Rob.