443347 - Characters with diacritics (Swedish äöå) not displayed in some pages in FF3 on both OS X or Windows

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Mark Moloney]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9) Gecko/2008052906 Firefox/3.0

Some pages display correctly, but some pages display "�" instead of the Swedish vowels with diacritics - even in the FF window title bar. This occurs in Firefox 3 on both OS X and Windows. 

Reproducible: Always

Steps to Reproduce:
1. Load up a page, for example, www.netonnet.se, and look at it.
Actual Results:  
Some characters are shown as "�" instead of ä, ö, and å.

Expected Results:  
Some characters shown correctly as "ä", "ö", and "å". 

Seems to be OS-independent Firefox-specific problem (using standard FF installation). Doesn't happen for the same pages in Windows/IE or OS X/Safari.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

Everything looks fine on this page for me. Have you tried:

- Firefox's safe-mode to exclude extension/theme problems
- a new profile
- a reinstall in a new empty folder? 

http://kb.mozillazine.org/Safe_Mode_(Firefox)
http://kb.mozillazine.org/Profile_Folder

Comment 2

[Mark Moloney]

(In reply to comment #1)
> Everything looks fine on this page for me. Have you tried:
> 
> - Firefox's safe-mode to exclude extension/theme problems
Yes - same issue.

> - a new profile
Yes - same issue.

> - a reinstall in a new empty folder? 
No, but it is the same on one Windows XP PC and two Apple iBooks (OS X 10.4), so it's not related to a particular installation. I don't have any additional themes installed, and only the Foxmarks extension. 

Might it be the en-GB instead of en-US? That's the only difference in our installations. 

Comment 3

[Ria Klaassen (not reading all bugmail)]

I tried the pre version downloaded here http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla1.9.0-l10n/ with a newly created profile
and then I see this page: http://img376.imageshack.us/img376/5390/netonnetkn8.png

Comment 4

[Tyler Downer [He/Him]]

This is a mass search for Firefox General bugs filed against version 3.0 that are UNCO and have not been changed for 200 days.

Reporter, please update to Firefox 3.6.10 or alter. Firefox 3.0 is no longer supported and is no longer receiving updates. After you update, please create a fresh profile, http://support.mozilla.com/kb/managing+profiles, and test to see if your bug still exists. If you still the bug, then please post a comment with the version you tested against, and the problem. If the issue is no longer there, please set the RESOLUTION to  RESOLVED, WORKSFORME.

Comment 5

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.