443523 - Firefox will not connect to the network

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Walter Meissner]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.15) Gecko/20080623 Firefox/2.0.0.15
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.15) Gecko/20080623 Firefox/2.0.0.15

With Windows XP Pro 5.1.2600 Service pack 2 Build 2600:
After upgrading from Firefox 2.0.0.14 to 2.0.0.15
the installer requests to quit Firefox and restart.
Upon a restart, it could not connect to www.google.com
nor any other webpage (including mozilla.org)
Attempting to "upgrade" again resulted in a message
"could not connect to AUS"

I had to use ie7 to get to the mozilla website to find a solution.
No comment/solution was found.
I decided to download "Firefox Setup 2.0.0.15.exe".
Before attempting to uninstall and reinstall Firefox,
I decided to reboot.
Apparently rebooting did the trick.
The upgraded Firefox could connect to the network.

I think a clear reference to having to reboot
should be on the website.
Other Firefox "upgrades" did not run into this problem

QED

Reproducible: Didn't try

Steps to Reproduce:
1.Upgrade from Firefox 2.0.0.14 to 2.0.0.15 on WinXP 5.1.2600 SP2
2.Auto Quit/Restart by Firefox installer
3.Click on "Yes" to restart.
Actual Results:  
No connection to the network, no website can be loaded

Expected Results:  
Connection with the home page "www.google.com"
and the temporary mozilla.org page on new release info.

1) Revert back to version 2.0.0.14
OR
2) Display message, reboot may be necessary

Comment 1

[Robert Strong (they/them - no direct email)]

Over to General for triage

Comment 2

[Matthias Versen [:Matti]]

There is no reboot necessary but it's possible that your firewall had a problem with the updated firefox.exe and that it needs a reboot.
If Firefox doesn't connect to any pages after an upgrade it's up to 99% a firewall issue.
I just upgraded old my testversion and it worked fine without rebooting, marking worksforme