Cannot choose account to transfer to/from logged into Wells Fargo.com..drop down box missing

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
10 years ago
7 years ago

People

(Reporter: Jason Davis, Unassigned)

Tracking

3.0 Branch
PowerPC
Mac OS X
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-11-01], URL)

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9) Gecko/2008061004 Firefox/3.0
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9) Gecko/2008061004 Firefox/3.0

Cannot transfer funds from account to account

Reproducible: Always

Steps to Reproduce:
1. login to www.wellsfargo.com
2. Click on transfers
3.  No drop down box to choose accounts
Actual Results:  
Cannot transfer funds from account to account


Because I cannot transfer funds, I cannot use Mozilla to login to my banking website
(Reporter)

Updated

10 years ago
Severity: major → blocker
(Reporter)

Updated

10 years ago
Version: unspecified → 3.0 Branch

Comment 1

10 years ago
This is clearly not a blocker as it doesn't stop the development of Firefox. Please read this page carefully before creating a bug :
http://developer.mozilla.org/en/docs/What_to_do_and_what_not_to_do_in_Bugzilla
Have you contacted their customer service to know if they support Firefox 3 ?
https://www.wellsfargo.com/help/wfonline/browser_firefox
states only Firefox 2 is supported.
In your bug you don't say if it was working on your machine previously.
Jason, can you attach a screenshot which shows this issue comparing to Safari? Did it work for you when using Firefox 2?
Severity: blocker → normal
(Reporter)

Comment 3

10 years ago
yes I will send a screen shot.  This happens with the mac version 3.00 and above.  It works fine on the Windows/PC version.  Im using mac verion 2.0.0.16 since I cant upgrade until it gets fixed. Erwan Bernard is correct above that it wont stop firefox development, but no wells fargo customer can use mac for firefox 3.0 and above if they want to use online banking and be able to transfer funds.  Plus, I believe wells fargo will not support this version until that bug is fixed according to the tech I spoke to on the phone at wells fargo. Now that 3.00 and above is released, it is critical this be fixed.
(Reporter)

Updated

10 years ago
Severity: normal → critical
(Reporter)

Comment 4

10 years ago
(In reply to comment #2)
> Jason, can you attach a screenshot which shows this issue comparing to Safari?
> Did it work for you when using Firefox 2?

Safari works fine too.  I cannot seem to screen print the problem due to WF security.  Whats the best way to screen print it on a mac?  The problem is when you transfer funds, there is not a little box to drop down the accounts.  It only defaults to the primary account and blocks the ability to choose accounts.
Even you cannot use the page its not a critical bug because we don't have a crash or dataloss here. It's still not working - which is pretty bad but doesn't legitimate this bug to be critical.

You can try to get a copy of a part of the screen by hitting Cmd+Shift+4 and select the needed area.

Further can you completely save the page to local disk and try to load it from this place? If you have the ability to reduce the html code so we would have a small testcase it would be wonderful. Otherwise if no sensitive data is contained you could also send me the files via email. I could try to identify the cause. Thanks.
Severity: critical → normal
(Reporter)

Comment 6

10 years ago
Henrik, I am sending to your gmail account. thanks
Please give a comment when you have sent it. Until now I've nothing received. Thanks.
(Reporter)

Comment 8

10 years ago
hskupin@gmail.com I sent it to this email a few days back. I will try again. Check your spam in gmail as my notificaiton went to my spam acocunt in my gmail.
After some discussion with Jason in the last months we weren't able to figure out what's the problem is. Juan, could you probably have a look if you can reproduce this bug?
This is a mass search for Firefox General bugs filed against version 3.0 that are UNCO and have not been changed for 200 days.

Reporter, please update to Firefox 3.6.10 or alter. Firefox 3.0 is no longer supported and is no longer receiving updates. After you update, please create a fresh profile, http://support.mozilla.com/kb/managing+profiles, and test to see if your bug still exists. If you still the bug, then please post a comment with the version you tested against, and the problem. If the issue is no longer there, please set the RESOLUTION to  RESOLVED, WORKSFORME.
Whiteboard: [CLOSEME 2010-11-01]
No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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