443717 - You Cannot Chose A State on the Drop-Down Menu on the Form of this Site w/Firefox3

Status: RESOLVED WORKSFORME

(Firefox :: Menus, defect)

Description

[Michael]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

This is "Plantronics'" website and the problem is on the URL above where they have their "Quick Web Service Form".  I'm sure that you already know this, but Plantronics is the leading maker of telephone headsets/headset phones in the world and you need to fill out this form to get a replacement for a product that has gone bad.  You cannot chose a State from the drop-down menu on the form using Firefox 3.  You can with IE7.  if you want, I have a screen shot of the form.

Reproducible: Always

Steps to Reproduce:
1.Go to the above URL
2.Try to chose a State from the drop down menu on their "Quick Web Service Form"
3.
Actual Results:  
Try to chose a State.  Can't do it.

Expected Results:  
Should show a list of States to chose from

Comment 1

[Michael]

Attachment: pic of the form on the URL submitted with the "State" menu dropped

You can see that the States do not appear when dropping the menu

Comment 2

[Ria Klaassen (not reading all bugmail)]

This appears to works fine here with Firefox 3 on Windows XP.
See screenshot: http://img61.imageshack.us/img61/1341/formhl0.png

Comment 3

[Ria Klaassen (not reading all bugmail)]

Maybe caused by an add-on?

Comment 4

[Michael]

Maybe....I have about 3 add-on's.  I guess it's a problem on my end.  Thanks for the quick work.

Comment 5

[Mats Palmgren (inactive)]

WFM, Firefox 3.0 on Linux.

Michael, in your screenshot it looks like you didn't select a
Country before trying to select a State?

Comment 6

[Michael]

I tried that in real time....didn't work.....my add-ons are NoScript (which was allowed), the IE tab and the Google Toolbar.

Comment 7

[Matthias Versen [:Matti]]

Please run Firefox in the Firefox safemode :
http://kb.mozillazine.org/Safe_mode

Comment 8

[Gérard Talbot]

WFM  with Firefox/3.0 rv:1.9 build 2008052906 on XP SP3

Comment 9

[Michael]

Hi Matthias......It's not that important for me even to mess with it.  I'll probably never go to that website again.  I just thought it was a bug, and wanted to report it to help Mozilla out.  I love Firefox.

Comment 10

[Stephen Donner [:stephend] Not actively reading bugmail]

works for me using Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.2pre) Gecko/2008071405 GranParadiso/3.0.2pre