444480 - Weave Login verification failed Error code: 502 - Cannot sign in

Status: RESOLVED FIXED

(Cloud Services :: General, defect)

Description

[Chris Heinbokel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

After Weave seemed to successfully sync on one machine I own, I moved to another to begin working on it.  When I opened Firefox, Weave prompted me for a sign-in, and upon doing so, attempted to connect to https://services.mozilla.org/user/cheinbokel/, but failed.  This led to a 502 error in the activity log, as well as Exception: checkStatus failed, and is preventing my signing in to the service.


Reproducible: Sometimes

Steps to Reproduce:
1. Attempt to sign into Weave using correct user credentials.
Actual Results:  
Weave attempts to sign in, then fails, prompting the sign-in screen.

Expected Results:  
Weave successfully signs in and syncs with the server.

Weave Verbose log detailing the error:

2008-07-09 21:30:51	Chrome.Login	TRACE	Sync login window opened
2008-07-09 21:30:52	Chrome.Window	INFO	Logging in...
2008-07-09 21:30:52	Chrome.Window	INFO	User string: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
2008-07-09 21:30:52	Chrome.Window	INFO	Weave version: 0.2.2
2008-07-09 21:30:52	Service.Main	DEBUG	Logging in user cheinbokel
2008-07-09 21:30:52	Service.Main	INFO	Using server URL: https://services.mozilla.com/user/cheinbokel/
2008-07-09 21:30:52	Service.DAV	DEBUG	checkLogin called for user cheinbokel
2008-07-09 21:30:52	Service.DAV	DEBUG	GET request for root folder
2008-07-09 21:30:52	Chrome.Login	TRACE	Sync login window closed
2008-07-09 21:31:33	Service.DAV	WARN	_makeRequest: got status 502
2008-07-09 21:31:33	Service.DAV	DEBUG	checkLogin got response status 502
2008-07-09 21:31:33	Service.Util	ERROR	Login verification failed Error code: 502
2008-07-09 21:31:33	Chrome.Login	TRACE	Sync login window opened
2008-07-09 21:31:36	Chrome.Login	TRACE	Sync login window closed
2008-07-09 21:31:36	Async.Generator	ERROR	Exception: checkStatus failed
2008-07-09 21:31:36	Async.Generator	DEBUG	Stack trace:
No traceback available.
This exception was raised by an asynchronous coroutine.
Initial async stack trace:
unknown (async) :: WeaveNotifyWrapper-49 (last self.cb generated at module:wrap.js:91 :: WeaveNotifyWrapper)
module:wrap.js:168 :: WeaveLocalLockWrapper
module:async.js:232 :: AsyncGen_run
module:async.js:341 :: Async_run
module:async.js:361 :: Async_sugar
module:service.js:592 :: WeaveSvc_login
chrome://weave/content/login.js:92 :: Login_doOK
chrome://global/content/bindings/dialog.xml:357 :: anonymous
chrome://global/content/bindings/dialog.xml:358 :: _fireButtonEvent
chrome://global/content/bindings/dialog.xml:332 :: _doButtonCommand
chrome://global/content/bindings/dialog.xml:321 :: _handleButtonCommand

Comment 1

[Jesper Hansen]

code 502 is bad gateway. This may have been a temporary error.