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Thunderbird can't display some messages



10 years ago
10 years ago


(Reporter: John O. Kopf, Unassigned)


Firefox Tracking Flags

(Not tracked)




10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: version (20080421)

I occasionally receive messages with "Content-Type: text/html" which WILL NOT DISPLAY!  These contain the lines:
<META content="MSHTML 6.00.3790.2858" name=GENERATOR></HEAD>
...apparently Thunderbird can't interpret "MSHTML" content.

I'm getting these from COMCAST and from TCM (Turner Classic Movies).

Reproducible: Always

Steps to Reproduce:
1.attempt to view a message encoded in this manner.
Actual Results:  
blank window

Expected Results:  
displayed the contents of the message!

Here is a sample of the beginning of such a message:

From - Mon Jul 14 08:51:56 2008
X-Account-Key: account2
X-UIDL: 200807132340260170058e74e00s0r8
X-Mozilla-Status: 0011
X-Mozilla-Status2: 00000000
Received: from qmta04.emeryville.ca.mail.comcast.net ([])
          by worldnet.att.net (mtiwmxc17) with ESMTP
          id <2008071323402501700ijrgme>; Sun, 13 Jul 2008 23:40:25 +0000
X-Originating-IP: []
Received: from OMTA04.emeryville.ca.mail.comcast.net ([])
	by QMTA04.emeryville.ca.mail.comcast.net with comcast
	id pZrK1Z00o0lTkoCA4bgRK2; Sun, 13 Jul 2008 23:40:25 +0000
Received: from garee.cable.comcast.com ([])
	by OMTA04.emeryville.ca.mail.comcast.net with comcast
	id pbgL1Z0075VJHpw8QbgL0p; Sun, 13 Jul 2008 23:40:21 +0000
X-Authority-Analysis: v=1.0 c=1 a=M-MQw931edMA:10 a=mOkaUxDmWl0A:10
 a=C_IRinGWAAAA:8 a=tGfmEZZbj0KyliYXGzIA:9 a=Apj0DslE3mdb-1xKqQ8A:7
 a=a_hDZY3Db8fUXacED1DeNkajA5IA:4 a=i5qLLpNwen0A:10 a=FMYxdwqBsaAA:10
Received: from abuse-garee (abuse-garee [])
	by garee.cable.comcast.com (Postfix) with SMTP id 13B0A92F0B
	for <kopfj@worldnet.att.net>; Sun, 13 Jul 2008 19:40:20 -0400 (EDT)
Subject: Re: [Fwd: Re: SCAM!     Congratulations ! ! ! You Have Won One Million  Euro]
Mime-Version: 1.0
Content-Type: multipart/alternative; boundary="====1215992420-15272===="
To: kopfj@worldnet.att.net
Date: Sun, 13 Jul 2008 19:40:20 -0400
From: Customer Security Assurance <abuse-noreply@comcast.net>
Message-Id: <20080713234020.13B0A92F0B@garee.cable.comcast.com>

Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: 8bit

<META content="MSHTML 6.00.3790.2858" name=GENERATOR></HEAD>
<TABLE cellSpacing=0 cellPadding=0 width=597 border=0>
<TD colSpan=3><IMG height=69 alt=Comcast src="http://media2.comcast.net/anon.comcastonline2/support/Outbound_email/NewServiceRelatedEmail/ComcastHeader01.gif" width=447></TD>
<TD><IMG height=69 alt="High-Speed Internet" src="http://media2.comcast.net/anon.comcastonline2/support/Outbound_email/NewServiceRelatedEmail/ComcastHeader02.gif" width=150></TD></TR>

<TD width=447 background=http://media2.comcast.net/anon.comcastonline2/support/Outbound_email/NewServiceRelatedEmail/TitleBar03.gif colSpan=3 height=27>&nbsp;&nbsp;&nbsp;<B><FONT face="Verdana, Arial, Helvetica, sans-serif" color=#ffffff>ACTION REQUIRED</FONT></B></TD>
<TD vAlign=top bgColor=#333333 rowSpan=5>
<TABLE borderColor=#000000 cellSpacing=0 cellPadding=0 width=150 bgColor=#333333 border=1>
<TR><!--style="background:url(http://media2.comcast.net/anon.comcastonline2/support/Outbound_email/NewServiceRelatedEmail/Untitled-1_04.gif); background-repeat:no-repeat;"-->
<TD vAlign=top background=http://media2.comcast.net/anon.comcastonline2/support/Outbound_email/NewServiceRelatedEmail/Untitled-1_04.gif height=275>
<DIV align=center>

Comment 1

10 years ago
You can duplicate this by sending a message to mailto:abuse@comcast.net and view the response.

Comment 2

10 years ago
All of your above cited html works fine for me.
Make sure you have View-->Message Body as--set to "original html"
The <META content="MSHTML 6.00.3790.2858" name=GENERATOR> part is just ignored.
If there is additional content that affects the rendering, please include the
full message as an eml file.

Comment 3

10 years ago
That appeared to be the problem.

Prior versions (Netscape) that I was familiar with would display HTML even though set to send text only, and I'd not realized the change.

Will allowing HTML to be viewed affect the sending of text Email?

Will allowing HTML to be viewed affect the forwarding of HTML Email?

John Kopf

Comment 4

10 years ago
The view options affect display only, and are their to give another level of control to the user. (sending formats are controlled elsewhere.
If you need support while you get accustomed to thunderbird, please use the resources at:

There are many experienced users their (mostly ex-netscapers) that would be glad to help.

Last Resolved: 10 years ago
Resolution: --- → WORKSFORME
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